Aaron M. Williams, C.M., ACE, ASC

Experience

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  Signature Flight Support

  Oct 2021 - Oct 2022

  - Interact with customers to address their concerns, answer their questions and assist them with their needs.- Respond to customer inquiries through various channels, such as phone, email or chat.- Provide accurate, valid and complete information about products, services, policies and procedures.- Resolve customer complaints or escalate them to the appropriate department.- Generate sales leads and recommend potential solutions to customers.- Maintain customer accounts by recording and updating account information.- Build sustainable relationships and trust with customers through open and interactive communication.- Follow communication guidelines and quality standards.- Provide feedback on customer service issues and trends Show less - Ensure that all inbound and outbound aircraft are fueled in a timely and efficient manner.- Check fuel levels, connect and disconnect fueling hoses, and prepare the aircraft for takeoff.- Monitor the functionality of all fueling equipment and order repairs as needed.- Perform quality control checks on equipment and fuel samples.- Maintain accurate records of all fuel transactions and inventory.- Follow safety protocols and regulations when handling fuel and equipment.- Servicing aircraft lavatories, cleaning aircraft, restocking items, and keeping tarmac free of debris. Show less

  • Customer Service Representative

    Apr 2022 - Oct 2022

  • Aircraft Refueler

    Oct 2021 - Mar 2022
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  Norfolk Airport Authority

  Oct 2022 - now

  Airport Operations Officer

  - Coordinate airport operations during assigned shift, ensuring the safety of the public, tenants and airport staff.- Identify possible safety issues and take steps to mitigate risk, such as monitoring airfield conditions and hazing wildlife through various techniques.- Communicate with Airlines, Air Traffic Control and others to insure safety.- Conduct security inspections of the AOA to ensure compliance with TSR 1542.- Monitor weather conditions to ensure that planes can take off or land safely.- Perform various inspections of movement and non-movement areas to maintain compliance with CFR Part 139 and Part 77.- Provide quality customer service while following airport procedures and policies Show less