Waqas Khattak

Experience

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  National Commission For Human Development

  Jun 2010 - Jun 2011

  Management Trainee

  • Liaised with colleagues at the district level to ensure accurate and timely submission of data• Assisted with the monitoring and evaluation for adult literacy programme• Co-ordinated and managed the collection, analysis, and interpretation of field data and preparation of reports• Provided technical support to the Monitoring and Evaluation department and ensured that they had an efficient IT system

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  Regent International Education Group

  Feb 2012 - Feb 2013

  Lecturer

  • Teaching Courses related to Hardware, Networking, and Operating system at NZQA level 6• Designing course contents• Course contents included Installation and configuration of Windows Server, troubleshooting hardware and networking issues.

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  IiNet

  Feb 2013 - Sept 2014

  Service Delivery Representative (Faults)

  • Assist field technicians with remote troubleshooting• Log all Service desk calls or email requests into Problem Tracking System• Configuring and troubleshooting basic router/switches operation and verification on WAN connection.• Handle internal escalations and resolve complaints to telecommunication ombudsman.

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  Fujitsu New Zealand

  Nov 2014 - Oct 2015

  Service Desk Analyst

  • Supporting Qantas Airline IT infrastructure• Providing level 1st and 2nd level IT support and queries in an ITIL environment.• Software deployment and troubleshooting deployment issues.• Logging and documenting incidents that come through email or phone, and assigning the job to the correct resolver group if need be.• Basic administration for VMware, RSA Secure token administration, Citrix, Microsoft Active Directory and Exchange.

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  LANcom Technology

  Feb 2016 - Jan 2019

  Systems Engineer

  • Providing 2nd and 3rd level support on Windows Servers, Citrix, Remote desktop and Mobile platform• Projects management (O365 migration and deployment, Server refresh and infrastructure upgrade)• On call after hours for urgent incidence response• Discuss client requirement and translate to technical requirement accordingly• Exposure to technologies such as Backup Exec, Veeam, Shadow Protect, AWS, CPM Backup, Sonicwall, VMware ESXi (provisioning and configuration), VoIP (IPFX, 3CX). Show less

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  Jan Japan

  Feb 2019 - now

  Managing Director

  • Strategic Leadership: Steering Jan Japan Motors Ltd's strategic direction and vision for growth and expansion in the automotive industry.• Business Development: Playing a pivotal role in establishing the company from scratch, including acquiring car yards, setting up branches, and achieving significant sales milestones.Team Leadership and Talent Management: Assembling a high-performing team, fostering a culture of excellence, and providing mentorship and guidance for staff development.• Financial Management: Overseeing the financial health of the company, including budgeting, forecasting, and resource allocation to ensure profitability and mitigate risks.• Stakeholder Engagement: Cultivating strong relationships with customers, suppliers, and regulatory authorities through effective communication and trust-building.• Continuous Improvement and Innovation: Championing a culture of innovation and continuous improvement by leveraging emerging technologies and industry best practices to enhance operational efficiency and customer experience. Show less