Elmahdi Baz

Experience

• 

  ARCELORMITAL

  Jul 2013 - Sept 2013

  Technical Operator

  Summer Job

• 

  Radio Swag FM, Social Center Fosseen

  Jan 2014 - Jul 2019

  Set-up the foundation of the technical, software and media infrastructure of the Radio.Radio Host, Event Animation, Sound editing, Musical Programmer and IT Support: Taking care of employees in several social centers, providing hardware and software support for Apple and Microsoft computers. Radio Host, Event Animation, Sound editing, Musical Programmer, Photographer, Web Designer and Taking care of employees in several social centers, providing hardware and software support for Apple and Microsoft computers.

  • Multimedia Technician, System Integrator, Broadcast & Sound Technician, Radio Host

    Jan 2018 - Jul 2019

  • Assistant Multimedia Technician, IT Support, System Integrator, Broadcast & Sound Technician

    Jan 2014 - Jan 2017
• 

  联想

  Aug 2020 - Aug 2021

  Technical Support Representative

  - Working with Microsoft CRM Dynamics 365- Resolving issues related to Software Firewall Configuration- Providing escalation management for tickets that couldn't be managed directly- Managing tickets for the hardware repair center for pick up or substitution- Giving instructions to clients by phone, by e-mail, and/or through remote client connection (e.g., LogMeIn) for: (1) Troubleshooting Network configuration on Windows OS (e.g., TCP/IP), (2) Installing and configuring external devices (printer, external monitor, routers, etc.), (3) Setting up and configuring anti-virus (Kaspersky, Avast, Bit defender) Weniger anzeigen

• 

  WatchGuard Technologies Benelux

  Sept 2021 - now

  • Technical Support Specialist - TSR1

    Jun 2023 - now

  • Senior Triage Technician

    Jan 2022 - Jun 2023

  • Technical Support Representative

    Sept 2021 - Jan 2022