Elmahdi Baz

Elmahdi Baz

Technical Operator

Followers of Elmahdi Baz192 followers
location of Elmahdi BazMunich, Bavaria, Germany

Connect with Elmahdi Baz to Send Message

Connect

Connect with Elmahdi Baz to Send Message

Connect
  • Timeline

  • About me

    Technical Support Specialist at WatchGuard Technologies

  • Education

    • Lycée Professionnel Pierre Latécoère

      -
      French High School, Bachelor Industrial Equipment Maintenance
  • Experience

    • ARCELORMITAL

      Jul 2013 - Sept 2013
      Technical Operator

      Summer Job

    • Radio Swag FM, Social Center Fosseen

      Jan 2014 - Jul 2019

      Set-up the foundation of the technical, software and media infrastructure of the Radio.Radio Host, Event Animation, Sound editing, Musical Programmer and IT Support: Taking care of employees in several social centers, providing hardware and software support for Apple and Microsoft computers. Radio Host, Event Animation, Sound editing, Musical Programmer, Photographer, Web Designer and Taking care of employees in several social centers, providing hardware and software support for Apple and Microsoft computers.

      • Multimedia Technician, System Integrator, Broadcast & Sound Technician, Radio Host

        Jan 2018 - Jul 2019
      • Assistant Multimedia Technician, IT Support, System Integrator, Broadcast & Sound Technician

        Jan 2014 - Jan 2017
    • 联想

      Aug 2020 - Aug 2021
      Technical Support Representative

      - Working with Microsoft CRM Dynamics 365- Resolving issues related to Software Firewall Configuration- Providing escalation management for tickets that couldn't be managed directly- Managing tickets for the hardware repair center for pick up or substitution- Giving instructions to clients by phone, by e-mail, and/or through remote client connection (e.g., LogMeIn) for: (1) Troubleshooting Network configuration on Windows OS (e.g., TCP/IP), (2) Installing and configuring external devices (printer, external monitor, routers, etc.), (3) Setting up and configuring anti-virus (Kaspersky, Avast, Bit defender) Weniger anzeigen

    • WatchGuard Technologies Benelux

      Sept 2021 - now
      • Technical Support Specialist - TSR1

        Jun 2023 - now
      • Senior Triage Technician

        Jan 2022 - Jun 2023
      • Technical Support Representative

        Sept 2021 - Jan 2022
  • Licenses & Certifications

    • Digital Tools for Web Radio ABLETON LIVE: an advanced music production tool

      Agesca
      Nov 2015
    • Computer Assisted Publishing

      KREAFFABLE
      Jan 2015
    • Windows 10: Manage and Maintain Windows 10

      LinkedIn
      May 2020
      View certificate certificate
    • Certificate for Youth Leaders and Entertainers

      COMITE DEPARTE UFCV ALPES MARI
      Oct 2018
    • Windows 10: Configure and Support Core Services

      LinkedIn
      May 2020
      View certificate certificate
    • Prepare for the Microsoft MD-100 Exam

      LinkedIn
      May 2020
      View certificate certificate
    • Windows 10: Implementation

      LinkedIn
      Apr 2020
      View certificate certificate
    • IT Support Technician

      AFPA
      Jan 2017
    • Web Creation and Multimedia Content Publication

      MIDI-10
      Oct 2015
    • Production and Hosting of a Live Radio Program

      Institut national de l'audiovisuel
      Mar 2018