Malaka Dahanayake

Experience

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  Lanka Bell

  Jun 2006 - Jun 2007

  Engineer – Network Implementation and ISP

  Responsible and involved in tasks such as:• Planning and installation of Microwave Transmission Network, and Corporate customer solutions.• Operation and Maintenance of Huawei PDSN (In CDMA network) and core router of corporate Data Network.

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  Ericsson

  Jun 2007 - now

  Senior Technical Support Engineer - RAN Team Lead

  Service Delivery Manager , EricssonTelecommunication Sri LankaColombo | 2023 - PresentThe Service Delivery Manager takes ownership of customer relationship and is responsible for ensuring correct and proper delivery of Customer Support Services as specified in contracted support agreements.Customer Technical Manager/Senior SupportEngineer, Ericsson Telecommunication Sri LankaColombo | 2014 - 2022Expertise on 4G/5G Solution Designing, feature implementation and evaluation.Responsible for resolving technical issues and provide expert support when implementing new technologies and solutions in the customer network.Experience in Layer 3, Layer 2 and Physical layer : Troubleshooting in RAN Domain, Issues related to Protocol and procedures, Throughput ,Handover , Call drop , Call establishment , VoLTE and Mission Critical network.Good Understanding on the 3GPP standards on 4G LTE and 5G NR : Working closely with Global Support teams on issues related to 3GPP standards which are identified in the live network. Good Understanding on E2E call flow With the CS Core and Microwave knowledge gathered from past working experience, possess a good understanding onE2E technical aspect of the Mobile call flow.Good Understanding on Ericsson RAN Portfolio Show less