Stefano Pigaiani

Experience

• 

  Italtel

  Jul 1989 - Dec 1999

  Fixed & Mobile Engeneer

  Commissioning,Integration,Helpdesk services and Emergency support,Data production,SW & HW Upgrade on UT20/UT100 (SGT+SGU),BSC and OSS product

• 

  Nokia Solutions and Networks Italia S.p.A.

  Jan 2000 - now

  • Plans and monitors NI activities related to Radio Access Network Project and lead the regional NI team (project plan, rollout management, 5G in BO).• Supplier Management (support before/during negotiation phase, direct supervision defining standards of performance).• Actively contribution to VFI Customer Team business result (meeting budgets and deadlines)• Local Customer interface (interact, negotiate and obtain certificate closure).• Implement at each level all the requirements in order to be compliant to the Italian law 81/08, and Vodafone constraints ( acting as H&S Manager for Customer Team Vodafone Italia ) Show less • Actively contribute to the positive development of customer satisfaction. Act as primary interface towards the customer in Care phase. Provides input to Account Team on issues related to development of care business. Responsible for account's profit and loss for care services. Identifies and develops new service business opportunities within account. Coordinates the delivery of care phase services to maintain customer satisfaction and identify performance gaps as well as new or emerging needs. Responsible for implementation of National Development Plan (NDP) in the area• Plan and monitor Care Services (Helpdesk and Emergency services, short term consultancy, “ad hoc” consultancy services e.g.: network optimization)• People/Project management: Manage and plan activities for Access and Core Engineers to keep forecasted delivery planned with Customer• Partner Management support before/during negotiation phase• Consultant on the “Business Case Analysis” performed during the Service Lab Consolidation Program on 2009 (WSE Service Labs) Show less

  • Project Manager / H&S Manager

    Mar 2010 - now

  • System Manager

    Jan 2000 - Dec 2010