Rudy Lopez

Experience

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  SVN | CPEX Real Estate

  Jan 2011 - Jan 2011

  Developer
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  ACT Solutions

  Jan 2012 - Jan 2012

  Data Migration
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  Credit Suisse

  Aug 2012 - now

  Equity IT Support

  •Program with Korn shell, Perl, SQL, MYSQL and RapidSQL•Make changes to Trade applications configuration files•Assisting business users with booking trades•Assessing incident severity and impact on the business and prioritizing appropriately.•Taking ownership of, investigating, logging/tracking inquires/issues to resolution.•Communicating status and resolution of issues on a timely basis to users, technologists and management.•Proactively monitoring applications’ statuses, health and integrity and address any issues.•Ensuring that down-time in the production environments is minimized.•Performing incident and problem management - initiating timely incident reports for application specific incidents to identify root causes and help identify corrective actions.•Agreeing action plans with the relevant teams to prevent re-occurrence and managing the closure of these actions to agreed dates.•Helping document and maintain applications environment and support process through approved knowledge base system Show less