Michelle Glennon

Communications Operator

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Greater Melbourne Area

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Timeline
About me
Service Improvement Manager
Education
- University of Canterbury
  1998 - 2001
  Bachelor of Arts (B.A.) English Language and Literature, General
  Activities and Societies: Contributor to Canta, USCA weekly newspaper
Experience
- ADT Armourguard
  Jan 1999 - May 2001
  Communications Operator
- Meridian Energy
  May 2001 - Mar 2004
  Customer Service Representative
- Transurban Limited
  Apr 2004 - Nov 2007
  Process Document Writer
  Workshop facilitation, process mapping, developing work instructions, intranet administration.
- AXA Australia
  Dec 2007 - Feb 2008
  Technical Writer - Contract
  AXA, an international company providing financial and superannuation solutions and products, have a department providing specific support to Advisers with regards to their technology online. I was the owner of the project whereby the processes of the entire department were developed into audit documents and user guides.
- Arup
  Apr 2008 - Feb 2009
  Technical Writer / Project Assistant
  T2 project Dublin Airport, permanent basis from April 2008. Main duties were report compilation and assisting Programme Manager.
- Forty-Two Business Consulting
  Mar 2009 - Mar 2011
  Technical Writer / Project Administrator
  I completed work for two clients over the course of 2009 and 2010: Roads and Traffic Authority of NSW (RTA), and the Department of Treasury and Finance of Victoria (DTF). Some examples of key project work included:- RTA: Rental Car project: Developing process documentation, work instructions and end to end process maps for existing and proposed ‘To Be’ processes.- DTF: Improving Quality Project: Documenting IQ workshop output accurately, into prescribed format.
- ANZ
  Mar 2011 - Sept 2011
  APEA HR Shared Services ProjectThis project aimed to implement Global HR practices and framework in the Asia Pacific region. My role, as part of the Change Stream, was to develop Level 5 procedure guides for HR Operations from the high level process maps. Developing 30 process documents for Safe Custody & Money Markets offshoring project to Manila.
  - Instructional Writer
    Jun 2011 - Sept 2011
  - Procedure Writer
    Mar 2011 - Jun 2011
- AHPRA
  Oct 2011 - Feb 2012
  Technical Writer
  Technical Writer in Notifications Implementation Project
- NostraData
  May 2012 - Aug 2012
  Business Documentation Consultant
- Aurecon
  Dec 2012 - Mar 2013
  Change Analyst
- Lumo Energy
  Apr 2013 - May 2016
  - Process Improvement Analyst - Process Integration Team
    Sept 2015 - May 2016
  - Documentation Specialist
    Apr 2013 - May 2016
- EnergyAustralia
  May 2016 - Aug 2016
  Operational Analyst, Customer Experience Operations
- Momentum Energy
  Sept 2016 - Jan 2018
  Learning and Development Consultant
- RMIT University
  Jan 2018 - May 2024
  - Continuous Improvement Manager
    Dec 2021 - May 2024
  - Pi Implementation Lead - College of Vocational Education
    Jul 2021 - Dec 2021
  - Training Manager Project Pi (Workday)
    Apr 2019 - Jul 2021
  - Lead Promapp Champion
    Jan 2018 - Apr 2019
- University of Melbourne
  Jun 2024 - now
  Service Improvement Manager
Licenses & Certifications
- Preparing for Bundyi Girri
  RMIT University
  Sept 2019
  View certificate
Honors & Awards
- Awarded to Michelle Glennon
  Passion with Purpose Dionne Higgins - Chief Operating Officer Dec 2018 I won this category in the Operations Service Awards at RMIT, December 2018 for my work with Promapp and Process Improvement across the enterprise