Deep Enrich
Pellicer Jacques-Antoine
472 followers
France
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About me
Directeur Service Clients France & Export - Candia
Education
Faculté de Droit de Tours
-DESS Juriste européen Droit public et privéFaculté de droit de Montpellier
-Maîtrise de droit de l'entrepriseFaculté de droit de St Quentin en Yvelines
-DEUG & LicenceFaculté de droit de Toulouse
-Maîtrise droit international et européen
Experience
Baxter Healthcare
Jan 1999 - Apr 2003Logistics Analyst / Customer Service Manager
Apr 1999 - Apr 2003Customer Service Analyst / Manager
Jan 1999 - Jan 2003
ArjoWiggins Canson
May 2003 - Nov 2005Customer Service ManagerSGD
Jan 2006 - Dec 2008Customer Service ManagerTerreal
Jun 2009 - Oct 2019Customer Service Manager / Data Service Manager
Groupe SEB
Oct 2019 - Jul 2023Négociation des contrats logistiquesAmélioration du taux de service Gestion d'un CA de 250 M d'€ via le management d'une équipe de 10 personnes orienté E-Commerce (Amazon, Cdiscount, Veepee...)Maîtrise du Order to Cash + indicateurs Taux de ServiceGestion des litiges/pénalités pour l'ensemble du groupe SEB France
Customer Service Leader GSA, B to B, VPC & Responsable Département Litiges
Jan 2022 - Jul 2023Customer Service Leader E-Commerce et Grossistes & Responsable Département Litiges
Oct 2019 - Jul 2023
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Candia (Coopérative Sodiaal)
Jun 2023 - Feb 2024Responsable service clientsCandia
Jan 2024 - nowDirecteur du service clients
Licenses & Certifications
B to B
UPTOOMar 2022
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