John Kizanis

Experience

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  Novasoft Systems Inc

  Jan 1994 - Jan 1996

  IT Operations Manager

  • Oversaw team operations on software, hardware and networks• Responsible for planning and scheduling projects, vendor selection/negotiation, equipment acquisition, staffing and hiring, forecasting and budgeting• Participated in business continuity planning. Authored ISO9000 disaster recovery procedures

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  The MacGregor Group

  Jan 1996 - Jan 1998

  IT Investment Solutions Lead

  • Oversaw the design, development, testing, documentation and support of distributed real-time interactive software to satisfy functional, performance, interface and portability requirements• Architected and developed POSITEIP, a crossing network electronic interface to broker ITG, which generated significant revenue• Integrated and maintained FIX (Financial Information eXchange) software for electronic exchange of trading information between brokers and institutional investors• Designed Bid List Graphical User Interface for traders to build and maintain bid lists for multiple countries and multiple brokers• Authored installation and quality management documents (unit, system, integration and acceptance testing)• Trained systems and support group on software installation, configuration and support Λιγότερα

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  Oracle Corporation

  Jan 1998 - Jan 2006

  IT Operations Manager, Life Sciences

  • Managed team of senior engineers and led worldwide cross-functional teams of fifty engineers to achieve timely and efficient project delivery. Responsible for the entire lifecycle of projects• Oversaw day-to-day operations of heterogeneous environments in three-tier architecture of two hundred Oracle databases, twenty five application and fifteen back-end servers and one hundred desktops• Administered department’s budget (on average $1.5M annually) to fund internal operations, prioritize projects, allocate resources and maximize operational efficiency• Reviewed terms of new contracts/renewals and ensured uninterrupted business operations and cost control• Established and implemented department’s policies, goals, objectives, and procedures, in collaboration with senior management and peers. Participated in monthly meetings with senior management to identify synergistic opportunities to co-develop software. Consulted in company-wide operations planning, new product development and launches, and service offerings. Presented management with reports on the division’s activities, escalation issues and recommendations• Reorganized technology services infrastructure to streamline complex processes. Created and executed strategy to retire and relocate large disperse collection of databases, application and database servers to a centralized location. Process allowed smooth transition to Oracle Fusion technology in line with company’s strategic direction and cost savings of $0.5M • Created “sense of urgency” to outsource QA and Development Services as many projects were falling short due to lack of human capital. Built international team in India of remote and local resources that resulted in 24/7 support, project continuation and improved operational efficiencies by 50%• Advanced employee skills and performance by defining S.M.A.R.T. goals, coaching and sending them to training. Resulted in skillful, motivated and happy employees that required minimum supervision Λιγότερα

• 

  International Hellenic University

  Jan 2009 - Jan 2010

  IT Strategy Manager

  • Responsible for managing €1 Million annual IT budget and writing open public tendering procedures for vendor selection and hardware/software acquisition• Developed strategic IT objectives that accommodated current and future needs, including plans for move and rapid expansion of IT facilities based on the University's growth in terms of student body and programs offered• Responsible for all infrastructure including: data centers, telephony, maintenance plan, storage and hardware

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  Viohalco

  Jan 2010 - Jan 2014

  MIS/IT Manager

  • Planned, developed and implemented hardware and software applications, system networks and proper integration of management information systems• Worked closely with department managers to identify, recommend, develop and support cost-effective technology solutions for all operational aspects of the organization• Coordinated and centralized all group demands, prepared status reports, wrote and supervised standard operating procedures, policies, work instructions and methodologies• Architected and developed various Qlikview applications such as monthly prims and advance payments to suppliers, cost per ton per yard material, mean purchased value for ferrous material and the annual book with all the financial reports of the company• Created “sense of urgency” and took over the responsibility of carrying out a one-year-project in order to migrate the implementation of Anamet’s Group SAP system from Sidenor’s SAP server to Halcor’s Λιγότερα

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  Aqurance

  Jan 2015 - Jan 2018

  IT Project Manager

  • Project managing for major pharmaceutical companies in Greece, Germany and England such as Grunenthal and Indivior. Supervising the implementation of medium to large sized projects• Managed both local and offshore resources to successful completion of projects• Conducted requirements elicitation sessions, providing progress and status reports on project development• Analyzed and interpreted customer business needs into meaningful data insights• Assessed the performance and prepared business reports for clients• Utilized internal and market data, identified and monitored KPIs, developed and delivered key metrics to Management team in order to facilitate decision making and action plan creation• Designed, developed and maintained business reports for top management and end users• Implemented solution integration with business intelligence, data analysis and visualization software (QlikView 11, TIBCO Spotfire 6.5, MS SQL Server 2008/2012) Λιγότερα

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  Zebra Technologies

  Jan 2019 - Jan 2020

  Technical Support Supervisor

  • Led and restructured a technical support team of twelve agents with a clear positive impact to the company. Built up reliability, focus, enthusiasm, discipline by setting up clear processes, SMART goals, training and rewards• Reached and exceeded all important KPIs goals set by management. Under my leadership, CSAT improved from 4.3 to 4.6 which was the super stretched goal; the 5-DR KPI reached 85% from around 70%, the Resolution Rate reached 95% from around 85%. The knowledge articles KPI was behind on the yearly goal of 10% as it was introduced late in the year and within four months, the numbers came up in a progressive way from 0.5% to 22%; finally, aged cases and hot cases reduced significantly. All the above were achieved by implementing multiple check-points between me and the agents, agent multi-layer scheme, smooth and effective communication between L1s/L2s, by developing junior agents to act as seniors and seniors as trainers and all to take full responsibility of cases allowing continuous flow until case resolution and customer satisfaction Λιγότερα

• 

  Honeywell

  Jan 2020 - Jan 2021

  Senior Technical Support Supervisor

  • Supervised a team of eight Tier 3 engineers in the productivity products line of business (LOB) which includes mobile devices, scanners and printers and a team of six engineers in Tier1, Tier2 and Tier3 in the Gas LOB, which includes gas detectors and equipment• Responsible for highly complicated technical issues raised by partners, solution architects, sales engineers and external customers• Handled escalated cases from Tier 2 related to Android, Windows, SOTI, MDM and applications specific to Honeywell's mobile products as well as supporting SDKs and programming inquiries and issues• Worked closely with sales engineers, account managers and other key account members for supporting pre-sales and post-sales requests that could lead to significant revenue stream Λιγότερα

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  DNGoods

  Jan 2022 - now

  • Chief Operating Officer

    Jan 2023 - now

  • Senior Business Development & Change Manager

    Jan 2022 - Jan 2023