Janaina Lima

Experience

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  HSBC BANK

  Sept 1996 - May 2010

  Systems Analyst

  Role: System Analyst Location: Curitiba-BrazilFunctional Leader of 4 people (Runtime team)Responsible for ATMs Incident Management (5000 ATMs around Brazil -Java,/Oracle system, Cobol,/Linux/SQL ERP, Quality Center)Achievements:• Improved runtime results reducing the incidents queue in 40% in less than 12 months• Implemented large projects such as ATM OS / 2 Replacement (Exchange ATM OS/2 for Windows) and Outsourcing of ATM's, working in factory management, testing, and especially in solving production problems as project’s team leader. • Led development and maintenance of banking applications. Consulting and Project Management• Represented IT Development area in international travel for evaluation of monitoring solution for ATMs. Active participation in the decision to purchase monitoring standard software for Latin America. • SPOC for discussions with global teams regarding ATMs issues Show less

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  Volvo Group

  Aug 2010 - Feb 2017

  Manager of 12 employees plus 16 functional reports report to US DirectorResponsible for IT team supporting business such as: Retail, Sales, After Market and DealersDelivery Manager for 28 applications in Latin America, managing budget around 2,6M USDResponsible for the portfolio of Trucks and Buses Legacy applications (invoice and retail systems)Achievements:• Successful re-modeling of the Latin America team encompassing: recruitment, building effective teams, engagement and increased customer focus.• Innovative projects of efficiency improvement with Volvo Trucks to optimize their work and save costs• Lead of projects related to changes in the Invoicing applications due to legal, fiscal and business demands that were done before the due date• Solved several issues with support from suppliers by driving effective negotiations including outsourcing process• Improved satisfaction from Trucks divisions with special and dedicated IT support for crucial business calendars (monthly closing)• Work with Delivery Managers and Project Managers to ensure quality projects and service delivery to customers• Chaired several Delivery Management Committees (DMC) supporting project deliveries, ensuring customer demands were being fulfilled and the process was being followed• Increased the services and developed new delivery KPIs to improve efficiency and customers satisfaction • Improved results of Engagement surveys (VGAS) with high performance scores (78% versus 74% of the whole IT group)• Built, managed and retained relationship with business stakeholders• Started Career/Professional Coach within MAS/DCL IT team Show less Function Leader of 7 employees Responsible for IT team supporting business such as: HR, Cross Enterprise, Finance, Volvo Financial Services (.NET, Mainframe)Service Delivery Manager for 20 applications in Latin America, managing budget around 1M USDStarted as Maintenance Assignment Leader and was promoted to Service Delivery Manager after 2,5 yearsAchievements:• Lead the project to introduce VFS within Volvo IT guidelines regarding maintenance and support and SLA definition• Implemented the 3MI model to support r planning, cost budgeting, proposal development and control of applications’ portfolio, working continuously with cost-efficiency improvement• Active participation in the Cost Reduction Application Management initiatives, 3MI2SMP project and trainings related, as part of Volvo’s MMTP & MCM process. • Responsible to set-up the delivery structure and maintenance organization i.e. contract internal and external resources, define expected deliverables and principles for delivering and measuring• Solved several issues with support from suppliers by driving effective negotiations and innovative solutions • Active participation on recruitment of new employees (assignment leaders and analysts) and coaching of team members. Show less

  • IT Manager - Market & Sell Total Offers/Deliver & Develop Customer Loyalty

    Oct 2014 - Feb 2017

  • Senior System Analyst

    Aug 2010 - Sept 2014
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  Editora Positivo

  Mar 2017 - Jun 2018

  IT Supervisor

  Manager of 21 direct employees (including a Line Manager) and 10 indirect resources (third parties), reporting to local Manager.Responsible for the IT team that supports Editora's internal systems (Financial, Commercial, Retail Marketing) and Pedagogical Solutions (Educational Portals, Digital Books and Support Systems).Responsible for deliver 34 projects and application enhancements in 8 months achieving 99% of accuracy on delivery time, quality and cost.Handled the negoticiation and hiring process of third part companies in order to gain agility in delivery and to reduce around of 10% of payroll costs.Implemented the SLA follow up, having the goal to reach 96% of SLA E2E. Show less

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  Icon Talent

  Jul 2018 - now

  COO | Co-founder | IT Coach & Headhunter

  Entrepreneur, Icon Talent co-founder .ICON was born out of the growing need of the technology area to achieve the "perfect match" of the opportunity with the talent sought, mixing soft and hard skills.We believe in recruiting for IT in a full way, integrating the real needs of customers and expectations of the applicants. We are inspired by the changes and innovation in the companies through the talents, we are prepared to assume and to promote the great changes happening in the local and global market. We also understand that specialized Coaching and Mentoring enables the development of competencies essential to the achievement of individual or company strategic goals, whether in the management or training of high performance teams. This is another service offered by Icon Talent. Our commitment is to bring to the fore the full potential of our customers. Show less