Deep Enrich
Lakeisha Lofton, CRCR CERTIFIED
Senior Customer Service Representative
41 followers
Charlotte Metro
Connect with Lakeisha Lofton, CRCR CERTIFIED to Send Message
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About me
Benefit Advocate at TTEC
Education
Myers Park High School
1989 - 1993High school diploma HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES
Experience
ICS - AmerisourceBergen
Nov 2010 - Feb 2018Senior Customer Service Representative
Change Healthcare
Jul 2018 - Jan 2019Resolution Specialist
Ensemble Health Partners
Feb 2019 - Feb 2020Appeals CoordinatorProcess Appeals
Ovation Credit Services, Lending Tree Company
Dec 2019 - Nov 2020Sales Credit Analyst
Dec 2019 - Nov 2020Sales Credit Analyst
Dec 2019 - Nov 2020
TTEC
Nov 2020 - nowBenefit AdvocateBenefit Advocate for United Healthcare
Licenses & Certifications
- View certificate
Customer Service: Working in a Customer Contact Center
LinkedInJan 2020
- View certificate
Phone-Based Customer Service
LinkedInJan 2020 - View certificate
Customer Service: Problem Solving and Troubleshooting
LinkedInFeb 2020 - View certificate
Building Rapport with Customers
LinkedInJan 2020 - View certificate
Working with Upset Customers
LinkedInFeb 2020 - View certificate
Improving Your Listening Skills
LinkedInJun 2020 - View certificate
Developing Your Professional Image
LinkedInJun 2020 
HFMA's Certified Revenue Cycle Representative (CRCR)
HFMA- View certificate
Remote Work Foundations
LinkedInJun 2020 - View certificate
Job Skills: Learning the Basics
LinkedInJan 2020
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