Evan Sargent

Experience

• 

  Ladbrokes Coral

  Apr 2016 - Oct 2016

  Customer Service Agent

  Working in the Gambling industry providing high quality customer service

• 

  Qualpack Ltd

  Oct 2016 - May 2018

  Operator

  Responsible for operating machinery in a packaging company which produces high quality products such as bubble wrap and corrugated paper.Also looked after general upkeep of factory

• 

  Three Ireland

  Jul 2018 - Mar 2022

  Responsible for account management and support for SME customers and Corporate users.First line support for customer queries.Working in conjunction with second line teams to ensure intricate and difficult issues are solved as swiftly as possible within our SLAProcessing upgrades and service orders via CRM software (mostly salesforce),also look after key accounts on a temporary basis Currently working on the Business Impact Analysis team

  • Customer Care Executive

    Jul 2018 - Mar 2022

  • Business Impact Assessment

    Jul 2018 - Mar 2022
• 

  WestRock Company

  Mar 2022 - Aug 2022

  Account Executive

  Take inquiries and requests from customers and address their needs Maintain relationships with forecasting sales pipelines and materials to ensure adequate stock levels Stay on top of accounts, making sure they’re receiving services that are within their budget and meetingtheir needsMeet regularly with other members of the team to discuss progress and find new ways to improvebusinessUpdate CRM systems, place orders, track stock levels and update customer information.Generate reports for clients and internal stakeholders organization Show less

• 

  Pepper Advantage

  Oct 2022 - now

  Asu Relationship Manager

  Assisting mortgage borrowers who are in long and short term arrearsRunning daily reports and acting on daily admin tasks such as issuing statements, issuing payments to correct accounts all working towards KPITaking calls to address the arrears of borrowers and try to help the borrower with exceptional customer experiences and helping borrowers to reduce and eventually cure arrears that they May haveCurrently Studying to achieve Qualifications in APA/QFA