Ash Ahlawat

Experience

• 

  Wipro

  Aug 2011 - Aug 2013

  Senior Associate

  Role Overview:As an Associate, I provided basic technical support to end users and assisted with the maintenance and administration of IT systems. I was responsible for troubleshooting common issues, resolving user requests, and learning about the organization's IT infrastructure.Key Responsibilities:End-User Support: Provided first-line technical support for end users, troubleshooting common issues and resolving user requests.Desktop Support: Configured, maintained, and repaired desktop computers.Software Installation: Installed and updated software applications.Hardware Troubleshooting: Diagnosed and resolved hardware issues, such as printer problems and network connectivity issues.Documentation: Created and maintained knowledge base articles and documentation for troubleshooting and support purposes.Learning and Development: Continuously learned about the organization's IT systems and processes, expanding my technical knowledge and skills. Show less

• 

  HCL Technologies (Infrastructure Services Division)

  Aug 2013 - Jun 2017

  Role Overview:As a Systems Engineer, I played a critical role in designing, implementing, and maintaining the IT infrastructure that supported our organization's projects and operations. I was responsible for ensuring that systems were configured, monitored, and optimized to meet performance, security, and compliance standards.Key Responsibilities:Systems Design and Implementation: Designed and implemented system solutions, installed and configured servers and hardware, supported GIS/Asset Management applications, and maintained system standards.Operations and Support: Performed daily system monitoring, backup operations, security monitoring, and troubleshooting. Provided Tier III support and resolved complex issues.Maintenance and Optimization: Applied OS patches, upgraded administrative tools, and configured new services. Maintained procedures, performed performance reporting, and conducted ongoing optimization. Show less Role Overview:As an IT Specialist, I provided technical support and expertise to frontline support teams for my Client(Electrolux) acting as a subject matter expert for complex issues. I was responsible for troubleshooting and resolving technical problems, ensuring the smooth operation of IT systems, and providing guidance to junior staff.Key Responsibilities:Tier III Support: Provided advanced technical support for complex issues that could not be resolved by frontline support staff.Subject Matter Expertise: Served as a subject matter expert for specific technologies or areas of the IT infrastructure.Troubleshooting and Problem Solving: Diagnosed and resolved complex technical problems, including hardware failures, software errors, and network connectivity issues.Knowledge Sharing: Provided training and mentoring to frontline support staff, helping them to develop their technical skills and knowledge.Documentation: Created and maintained technical documentation, including knowledge base articles and troubleshooting guides.Process Improvement: Contributed to initiatives to improve the efficiency and effectiveness of IT support processes. Show less Role Overview:As a Senior Associate, I provided technical support and expertise to the IT team, focusing on server administration, network engineering, or desktop support. I was responsible for troubleshooting and resolving technical issues, ensuring the smooth operation of IT systems, and providing guidance to junior staff.Key Responsibilities:Technical Support: Provided advanced technical support for windows server.Troubleshooting and Problem Solving: Diagnosed and resolved complex technical issues, including hardware failures, software errors, and network connectivity problems.Infrastructure Maintenance: Assisted with the maintenance and administration of IT infrastructure components, such as servers, networks, and storage systems.Project Support: Contributed to IT projects, such as system upgrades, migrations, and new deployments.Documentation: Created and maintained technical documentation, including procedures and knowledge base articles.Knowledge Sharing: Provided training and mentoring to junior staff, helping them to develop their technical skills. Show less

  • System Administrator

    Jul 2015 - Jun 2017

  • IT Specialist

    Feb 2014 - Jul 2015

  • Senior Analyst

    Aug 2013 - Feb 2014
• 

  Amazon Web Services (AWS)

  Jun 2017 - now

  As the Technical SME for Amazon Corp IT Operations in the Asia-Pacific region, I'm responsible for overseeing the technical health and efficiency of our IT infrastructure. This involves a wide range of tasks, from troubleshooting server issues to leading strategic IT initiatives.Day-to-day, I'm involved in:Technical Support: Diagnosing and resolving technical problems across our network of businesses.Infrastructure Management: Ensuring our IT systems are up-to-date, secure, and performing optimally.Project Management: Coordinating IT projects, such as system upgrades or new service implementations.Vendor Management: Building and maintaining relationships with our technology partners.Documentation: Creating and updating technical documentation for our team.Training and Development: Upskilling our IT staff to meet evolving technical demands.Continuous Improvement: Identifying ways to streamline our processes and improve our overall efficiency. Show less As an Infrastructure Operations Engineer, my role was focused on providing technical expertise and support for the day-to-day operations of our IT infrastructure.My primary responsibilities included:Troubleshooting and Incident Management: Responding to and resolving complex infrastructure issues, such as server failures, network outages, and application performance problems.Infrastructure Maintenance: Ensuring the ongoing health and performance of our IT systems, including servers, networks, storage, and virtualization platforms.Project Support: Contributing to infrastructure projects, such as upgrades, migrations, and new deployments.Vendor Management: Coordinating with technology vendors and service providers to resolve issues and ensure compliance with service level agreements.Documentation: Creating and maintaining technical documentation, including standard operating procedures and knowledge base articles.Continuous Improvement: Identifying opportunities to improve the efficiency and reliability of our infrastructure.I worked closely with other members of the IT team to provide technical support and ensure the smooth operation of our IT services. Show less As an IT Support Engineer, my primary role was to provide technical assistance to end users and support the day-to-day operations of our IT systems.My specific responsibilities included:End-User Support: Troubleshooting and resolving technical issues for users, such as hardware problems, software errors, and network connectivity issues.Help Desk Support: Responding to incoming support requests via phone, email, and ticketing systems.Desktop and Laptop Support: Configuring, maintaining, and repairing desktop and laptop computers.Software Installation and Updates: Installing, updating, and maintaining software applications.Network Troubleshooting: Diagnosing and resolving network connectivity issues.Infrastructure Projects: Assisting with infrastructure projects, such as server upgrades, network expansions, and software deployments.Documentation: Creating and maintaining knowledge base articles and documentation for troubleshooting and support purposes.I worked closely with other members of the IT team to ensure the smooth operation of our IT services and provide timely and effective support to our end users. Show less

  • Technical Consultant

    May 2024 - now

  • Infrastructure Operations Engineer

    Jan 2019 - Apr 2024

  • IT Support Engineer

    Jun 2017 - Jan 2019