Safeer Yousef

Experience

• 

  Kerala State Road Transport Corporation (KSRTC)

  Dec 2013 - Jan 2014

  Summer Intern

  To experience all automotive parts and working of the engine, gearbox, pumps etc and to gain knowledge from it.

• 

  FERTILISERS AND CHEMICALS TRAVANCORE LIMITED

  May 2014 - Jun 2014

  Summer Intern

  To be a part of the management and operation of the newly installed ammonium plant.

• 

  Exalto Emirates

  Jun 2016 - now

  Objectives of this roleServe as the main point of contact in all matters related to client concerns and needsBuild and strengthen client relationships to achieve long-term partnerships Maintain accurate client records, keeping track of any contract updates and renewalsWork with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being metDevelop a thorough understanding of our products and service offerings to better upsell and cross-sell to clientsResponsibilitiesHandle inquiries and requests from customers and address their needsStay on top of accounts, making sure they receive services that are within their budget and meet their needsMeet regularly with other team members to discuss progress and find new ways to improve businessGenerate progress reports for clients and senior leaders within the organizationIdentify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly Show less Participate in the entire sales process – initial discovery, project review, design submission, component installationWork with customers to present a technical perspective on the company’s sales offering.Collaborate with the Local Operations Teams to obtain contractor quotes in support of sales opportunitiesProvide alternative solutions as required to meet unique end user, component or installation criteriaAssist with development of customer presentation tools and coordination of end-user site visitsDevelop sales and marketing strategies for key vertical market segmentsProvide company representation in industry forums, conferences, and related eventsInterface with internal departments to ensure accuracy and timeliness of solution delivery to individual end usersDevelop and implement product and application training programs for Sales organization Show less - Searching for new clients who could benefit from your products in a designated region.- Establishing new, and maintaining existing, relationships with customers.- Managing and interpreting customer requirements.- Persuading clients that a product or service will best satisfy their needs.- Calculating client quotations.- Negotiating tender and contract terms.- Negotiating and closing sales by agreeing terms and conditions.- Offering after-sales support services.- Administering client accounts.- Meeting regular sales targets.- Recording and maintaining client contact data.- Coordinating sales projects.- Providing pre-sales technical assistance and product education.- Liaising with other members of the sales team and other technical experts.- Solving client problems.I think like a customer. When people click "Contact Us," or they pick up the phone, they have a goalin mind and want an action completed. My first goal as a technical sales engineer has always been tomake sure that the customer gets what they came for.When I get into a job, I want to know everything. What can we do? How can we do it? The devil isoften in the details, so I make sure to be precise and detail-oriented. I strive to build my reputation atwork by keeping open lines of communication with teammates and folks in different functional rolesto find out what they know and how best to work with them. I navigate between sometimescompeting goals of the firm and the customer by applying what I've learned through thiscommunication.When I feel I have a firm grasp on the job, I scale up my efforts to make customers' days better bytraining teammates and taking an active role in their development. I use positivity to make work apleasant place to be, building an atmosphere of fun. Sometimes I find I can still learn new thingswhen a teammate comes in with a fresh perspective, and I seek to give credit and elevate those whohave something new to contribute. Show less

  • Key Account Manager

    Jan 2023 - now

  • Senior Marine Sales Engineer

    Jun 2019 - Jan 2023

  • Marine Sales Engineer

    Jun 2016 - Jun 2019