Syed Sadiq Ali

Experience

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  Pakistan International Airlines

  Apr 1993 - Feb 2002

  Passenger services agent

  Job Functions & Responsibilities• Guiding passengers about boarding procedure like time of boarding, departure gates, security check involved affairs, general & VIPs waiting lounges etc.• Coordinating with the immigration authorities for passport control of passengers. • Assisting passengers in travel documents & baggage.• Responsible for overall formalities for passenger check in.

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  Gerry's Group

  Feb 2002 - Mar 2004

  Baggage Service Assistant

  Job Functions & Responsibilities• Making PIR of major airlines such as Emirates Airlines, Swiss air, Turkish airlines, Singapore airlines and Ethiopian Airlines.• Ensures that the passengers are assisted on arrival in a professional and timely manner for their mishandled baggage and that property irregularity reports are raised. This is achieved by informing the passengers later on by telephone or in person at regular intervals regarding the status of their missing bags.• Ensures all unclaimed bags are updated in World Tracer System within 4 hours of the flight arrival and stored safely for delivery or dispatch against the claims following the security/customs regulations and procedures.• Monitors primary baggage tracing ( first 10 days ) in world tracer and ensures that all baggage tracing action is thoroughly conducted before handing over files to CBTO ( Central Baggage Tracing Office ) for secondary tracing so that the passenger claims inconvenienced is minimized.• Support the whole baggage arrivals process i.e., Baggage stores, PIR counter , Call Centre & Delivery Counter ensuring that staff resources are efficiently deployed to meet peak demand. Measures the performance of the staff, reporting any shortfall in shift supervision. Encourages the team to comply with the company’s standard procedures so that a high level of service is delivered to the passengers.• Co-ordinate and monitor baggage transfer for Domestic and International Flights. Show less

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  Austrian Airlines

  Dec 2004 - May 2007

  Supervisor Airport Operations

  • As a airport supervisor I handled Austrian Airlines. • Guiding passengers about boarding procedure like time of boarding, departure gates, security check involved affairs, general & VIPs waiting lounges etc.• Coordinating with the immigration authorities for passport control of passengers. • Assisting passengers in travel documents & baggage.• Responsible for overall formalities for passenger check in.

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  Turkish Airlines

  May 2007 - Dec 2012

  DUTY STATION MANAGER

  • Fully conversant with Manpower Resource Planning, Operations Control, Aircraft Planning, Crew Duty Regulations, Operational systems, Slot/Scheduling Management, Flight Planning (Fuel and ATC), fleet configuration, payload capacity and flying times, Airport Operations, Emergency Planning, Mishandled and Transfer baggage etc.• Worked with Commercial, Marketing, Sales, Engineering, Safety, Security and Flight Operations departments as appropriate and setting or amending company procedures via the Ground Handling Manual.• Responsible for all handling process at the airport.• Manage and develop the productivity of the Dubai Hub and out stations to ensure that the company flights are punctually dispatched with optimum of commercial load and all ground handling activities are carried out in a safe, efficient and cost effective manner, in accordance with all regulatory requirements.• Responsible for start-up and operational management of all stations, managing issues relating to the establishment of manpower requirements on station, acquisition of airport offices and equipment, staff recruitment and appropriate training for both company staff and those of the Ground Handling Agent.• Analyze monthly station report in order to review the performance of the station in areas relating to the achievement and progress of customer service standards, excess baggage revenue targets and on going developments which impact the Station.• Manage and monitor Dubai hub and other out Stations performance through regular inspections & reports and by providing constructive feedback to the company regional directors.• Give good customer service.• Examine and report operational problems such as delay etc.• Reply to queries from other stations, Handling Agents and Govt. Authorities• Report discrepancies in day to day activities and recommend solutions.• Check post-flight documents, telex, prepare reports and check sheet for accounting purposes. Show less

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  Skynet Services UAE

  Sept 2021 - now

  Operations Manager