Kiril Shevchenko

Experience

• 

  AUTOelectronics

  Jan 2006 - Jan 2008

  Online store administrator (Retail sales / B2C)
• 

  INGO Ukraine

  Feb 2009 - Jan 2009

  Operations Auditor (Finance)
• 

  AUTOonline

  Jan 2011 - Jan 2014

  Regional manager (SaaS B2B)

  - Online platform and all interfaces administration.- Support for all current UA customers, treaty making.- Formation of monthly reports for clients, main office.- Conduct presentations, negotiations to attract businesses and individuals.- Service delivery regarding customers’ requests.- IT support, new features deployment, localization and documentation.- Testing of AUTOonline software products.- Customers activity monitoring regarding to country business model.

• 

  Audatex Ukraine

  Nov 2014 - now

  - Country IT and support team management- Delivery of high quality service to the local country users- Development of new products, improvement of existing- Analysis of the customer’s business processes, project planning, product bundle management, competitor products awareness, Feature & Change requests management- Delivery of products according to user’s stories service requirements, regression test scenarios etc. and prioritize features and requests- Close collaboration with Dev/Project teams on all levels of project delivery- Reporting and escalating spotted configuration or core issues to correspondent services, monitoring and collaborating with technicians on the hotfixes Meno dettagli - Operating activities with Audatex partners, sales and after-sales support- Attraction of new clients in small and middle segment of insurance companies and assessors segment, operating activities with Insurance Companies on behalf of Head of Sales and Key Account Manager- Products configuration to align customer requests- Development of the new products, improvement of existing.- Development structural marketing materials of products and services- Analysis of the customer’s business processes, project planning, product bundle management, competitor products awareness, Feature & Change requests management.- Local database data monitoring and reporting- Deliver products regarding user stories service requirements, regression test scenarios etc. and prioritize features and requests- Close collaboration with Dev/Project teams on all levels of project delivery- Reporting and escalating spotted configuration or core issues to correspondent services, monitoring and collaborating with technicians on the hotfixes- Preparation and conducting full products portfolio.- Copywriting, marketing responsibilities Meno dettagli

  • Service Delivery Manager (SaaS B2B)

    Apr 2018 - now

  • Key Account Manager (SaaS B2B)

    Jan 2017 - Apr 2018

  • Sales Support Manager (SaaS B2B)

    Nov 2014 - Jan 2017