Emily Dean

Experience

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  John Lewis & Partners

  May 2015 - Apr 2017

  Technical Support Assistant

  Role included the following responsibilities. ●To provide support to customers following the purchase of consumer electronics.● To offer services such as computer setups, software installations, data transfers and fixing common user issues.

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  RSPCA

  May 2017 - Aug 2020

  Service Desk Analyst

  Role included the following responsibilities. ● To act as a single point of contact for multiple stakeholders with varying levels of technical knowledge and adapt accordingly, whilst offering advice and support on a range of technical requests and incidents.● To ensure all incidents and resolutions are recorded correctly in the ticketing system, Footprints.● To produce and review documentation to assist the team and develop their understanding of systems and procedures.● To build IT equipment for Society employees such as laptops, Macs, Chromebooks and smartphones, as per the documentation. Show less

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  RSPCA

  Nov 2020 - Feb 2021

  Service Desk Analyst

  Contracted to work alongside University.Role included the following responsibilities. ● To act as a single point of contact for multiple stakeholders with varying levels of technical knowledge and adapt accordingly, whilst offering advice and support on a range of technical requests and incidents.● To ensure all incidents and resolutions are recorded correctly in the ticketing system, Footprints.● To produce and review documentation to assist the team and develop their understanding of systems and procedures.● To build IT equipment for Society employees such as laptops, Macs, Chromebooks and smartphones, as per the documentation. Show less

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  Self-employed

  Jun 2021 - now

  Photographer and Retoucher

  • Confident and experienced user of Adobe Creative Suite. Most notably Photoshop (BETA), Lightroom Classic and InDesign. • Knowledgeable of the image workflow from creation to post.• Experienced with FFF and RAW file types, including the desired colour space for post. • Utilises social media with Meta Creator Studio to schedule, manage and analyse data from posts on Instagram and Facebook. • Can build upon the brief provided to create an informed series of photographs. • Delivers work in an efficient and effective manner, to meet the deadlines set by the client. • Can work with a range of equipment, lenses, Medium format, DSLR, mirrorless and lighting (Canon, Fujifilm, Lumix, Nikon, Hasselblad, Sony, ProPhoto and Broncolor). • Able to communicate effectively with models, producers, and directors whilst on set, including wardrobe, lighting, and assisting.• Can perform risk assessments suitable for each working environment. Show less

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  RSPCA

  Jul 2021 - Sept 2021

  HR Resourcing Administrative Assistant

  Brought in to assist with recruitment. Contracted to work alongside University● Advertising roles on a wide range of job boards● Monitoring the resourcing inboxes, processing applications and responding to queries in a timely manner, escalating where necessary● Coordinating interviews with internal and external candidates● Tracking and monitoring the receipt by HR of applicant records, including Shortlisting and Interview Record forms● Supporting the development of relevant documentation (processes, letters, guidance and toolkits) to support the work of the Resourcing team● Producing, analysing and sharing management information as required● Upholding and promoting the RSPCA’s employer brand● Ensuring compliance with data protection legislation, overseeing the routine archiving and disposal of employee and other records● Liaising with Hiring Managers to guide them through every step of the recruitment process Show less

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  RSPCA

  Jun 2022 - Feb 2023

  Service Desk Analyst

  To assist with training members of the team.Contracted to work alongside University.Role included the following responsibilities. ● To act as a single point of contact for multiple stakeholders with varying levels of technical knowledge and adapt accordingly, whilst offering advice and support on a range of technical requests and incidents.● To ensure all incidents and resolutions are recorded correctly in the ticketing system, Footprints.● To produce and review documentation to assist the team and develop their understanding of systems and procedures.● To build IT equipment for Society employees such as laptops, Macs, Chromebooks and smartphones, as per the documentation. Show less