Ronell Ison

Experience

• 

  Zenshin Systems Corporation

  Jun 2018 - Jun 2019

  IT Support Specialist

  Install and configure computer hardware, operating systems, and applications.(Ensure optimal functionality of computer systems through comprehensive setup and configuration)Manage computer parts checklist and inventory.(Maintain an organized inventory system for computer components, ensuring accurate tracking and timely replenishment)Conduct on-site visits to provide technical assistance and troubleshooting for clients.(Offer on-site support to address technical issues promptly, enhancing client satisfaction and system reliability) Show less

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  PILIPINAS TELESERV INC.

  Jul 2019 - May 2020

  Information Technology Support Officer

  Install and configure computer hardware, operating systems, applications, and telephony systems.Monitor and maintain computer systems and networks.(Oversee the health and performance of systems, addressing issues proactively to ensure optimal functionality)Monitor ticket requests and handle them swiftly and efficiently.(Efficiently manage and respond to ticket requests, ensuring timely resolution of user issues)Provide on-site visits for technical support and assistance.(Offer on-site technical support for desktop PCs, software installation, and troubleshooting of peripherals to enhance client system reliability) Show less

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  MacroAsia Corporation

  Nov 2021 - now

  Manage and maintain IT systems, servers, and networks (On-premises and Cloud-based)(Ensure the seamless operation of IT infrastructure across both on-premises and cloud environments)Oversee the Company's IT Security, including EDR, XDR, Fortinet Firewall, and SD-WAN.(Implement and manage robust IT security measures, utilizing advanced tools such as EDR, XDR, Fortinet Firewall, and SD-WAN)Lead Azure, Active Directory, and Office 365 administration.(Take charge of administrative tasks related to Azure, Active Directory, and Office 365 for streamlined operations)Manage the automated IT backup system using Veritas Backup Exec.(Implement and oversee the Veritas Backup Exec system to ensure efficient and reliable IT backups)Handle renewals of IT systems licenses.(Ensure timely renewal of licenses for IT systems to maintain compliance and optimal functionality)Provide on-site and virtual support for employees' technical concerns.(Address technical concerns through both on-site and virtual support channels for prompt issue resolution)Manage network configurations, including Routers, Switches, Access Points, and SD-WAN.(Configure and oversee the network infrastructure, including routers, switches, access points, and SD-WAN for optimal performance)Take charge of CCTV operations.Manage Virtual Servers, including VMware and Synology VM.(Oversee the management of virtual servers, utilizing platforms such as VMware and Synology VM for efficient virtualization) Show less

  • IT Specialist ll

    Jan 2023 - now

  • IT Specialist

    Nov 2021 - Dec 2022