Experience

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  Servicios processconsult, c.a

  Aug 2008 - Oct 2009

  Junior processes consultant

  Responsibilities:◎ Consulting clients on the processes relevant to their business to identify areas for improvement.◎ Analysing data and writing reports with recommendations for improvement.◎ Monitoring and reviewing changes and improvements to ensure efficiency.

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  Banesco banco universal

  Nov 2009 - Oct 2012

  Project management consultant

  Responsibilities:◎ Strategic planning and management of project execution for the executive VP for Conservation and Infrastructure.◎ Organising appointments "in situ" with designers and specialists discussing about finding the best solution given time, cost and quality.◎ Reviewing projects, detect the shortcomings of the project, and provide technical and economic improvement.◎ Design, reporting, and control of Key Performance Indicators (KPI) for the VP.◎ Planning, monitoring, and controlling of engineering projects.◎ Crafting RFC's (Request for change), and monitoring change management through preventive and corrective maintenance planning. Show less

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  Refrescatea barcelona

  Sept 2013 - Jul 2015

  Customer service improvement

  Responsibilities:◎ Provided excellent customer service and built relationships with clients.◎ Liaised with customers and suppliers on a daily basis.◎ Responsible for ordering stock and stock control.◎ Developing long-standing customer relationships.

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  Desigual

  Sept 2015 - Jul 2017

  Customer service improvement

  Responsibilities:◎ Provided excellent customer service and built relationships with clients.◎ Managed customer accounts and reviewed issues.◎ Actively communicated and understood the wants and needs of clients and coworkers.◎ Reporting and monitoring of the main Key Performance Indicators (KPI) of our department.

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  Indra

  Sept 2017 - Oct 2018

  Processes improvement consultant

  Responsible for leading the re-engineering of the mortgage department at CaixaBank with the aim of improving the critical performance measures such as SLAs.· Executed the identification, analysis, and re-design of the mortgage department's core business processes.· Improved the service availability by 20% in 12 weeks through process standardisation and eliminating redundant processes.· Contributed to drafting, reviewing and finalising Standard Operating Procedures and Work Instructions.· Tracked time and resources using a customized SharePoint reporting and project management system.· Provided support for internal audits and external inspections.· Coordinated the development of various QA related metric reports. Show less

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  On-ec, on electrical contractors ltd

  Apr 2019 - Oct 2020

  Assistant project manager

  · Contributed development of projects, communicating with stakeholders, and keeping track of and reporting on project progress.· Project planning including creating key milestones and performance indicators.· Liaised with architects, engineers, designers, and other professionals to ensure the completion of the project within scope, quality standards and specific requirements.· Responsible for the weekly reporting and controlling the KPIs for the portfolio of 7 projects and £2m budget.· Management of third-party vendors, contractors, and suppliers across the project.· Administrative tasks (e.g., preparing invoices, estimates, scheduling etc.) to ensure an efficient operation. Show less

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  Kan do ventures

  Nov 2020 - now

  Project management consultant

  Successfully introduced diverse skills and knowledge into the railway sector, bringing in experience from a diverse range of industries, projects, and cultures.· Jan 22 – Aug 23 Project / Engineering Consultancy to Skanska for the assurance process for new SAS-13 Bridge:o Assisted managing Systems Assurance process for Skanska, leading a multi-organisational team including Network Rail, Skanska, and their design consultancies to deliver GRIP 4 – 6 System Verification and Validation.o Assisted managing engineering risk management on behalf of the Contractor’s Engineering Manager (CEM).o Supported Network Rail in managing Common Safety Method process with Network Certification Body.· Jul 20 – Jun 21 Assistant Construction Project Manager with ICS Ltd.o Assisted managing the completion of design, fabrication, delivery, and commissioning of an electrical substation.o Assisted managing the completion of design, fabrication, delivery, and commissioning of electrical relays across multiple sites on the MerseyRail network. Show less