Experience

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  Dubai civil engineering

  Oct 2007 - Jul 2009

  It support officer

  •Installing and configuring computer hardware operating systems and applications.•Monitoring and maintaining computer systems and networks.•Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.•Troubleshooting system and network problems and diagnosing and solving hardware/software faults.•Replacing parts as required.•Providing support, including procedural documentation and relevant reports.•Following diagrams and written instructions to repair a fault or set up a system.•Supporting the roll-out of new applications.•Setting up new users' accounts and profiles and dealing with password issues.•Responding within agreed time limits to call-outs.•Prioritizing and managing many open cases at one time.•Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.•Testing and evaluating new technology.•Conducting electrical safety checks on computer equipment. Show less

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  Lojainnet

  Jul 2009 - Sept 2010

  Projects engineer

  Implementing the OSP and ISP Projects.Supervising the technical staff.Performing inspection & site survey.Preparing projects reports.Handling inspection and clearing the issues with the consultant and MEP contractor.

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  Philadelphia private school- dubai

  Sept 2010 - Mar 2013

  It administrator

  Manage information technology and computer systemsPlan, organize, control and evaluate IT and electronic data operationsManage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performanceDesign, develop, implement and coordinate systems, policies and procedures

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  Alpha data (outsource in adnoc offshore)

  Oct 2013 - Aug 2019

  System administrator
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  Alpha data

  Oct 2013 - Aug 2019

  System administrator

  Manage and monitor installed systems and infrastructureInstall, configure, test and maintain operating systems, application software and system management toolsProactively ensure the highest levels of systems and infrastructure availabilityMonitor and test application performance for potential bottlenecks & identify possible solutionsMaintain custom scripts to increase system efficiency and lower the human intervention time on any tasksParticipate in the design of information and operational support systemsProvide 2nd and 3rd level supportCoordinate internal resources and third parties/vendors for execution of IT projectsEnsure that all projects are delivered on-time, within scope and within budget Show less

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  Sos children's villages jordan جمعية قرى الأطفال الأردنية

  Jan 2021 - Jul 2022

  It assistant & trainer

  Evaluate the IT skills for co-workers and care givers to create the suitableICT training material with cooperation with HR manger and ICT Coordinator.Train co-workers, caregivers, youths, and children on IT skills and support them to build their IT capacities.Development and implementation of the ICT plan in the Programs by coordinating with ICT Manager.Quality assurance within the responsibilities defined in the ICT standards, policies, and guidelines.

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  Compass plus technologies

  Jul 2022 - now

  • Project Manager

    Jan 2025 - now

  • Implementation Engineer

    Jul 2022 - Jan 2025