Gokuldas Rai

Experience

• 

  Wine & Dine

  May 2002 - Dec 2008

  Manager

  Coordinate daily Front of the House and Back of the House restaurant operationsDeliver superior service and maximize customer satisfactionRespond efficiently and accurately to customer complaintsRegularly review product quality and research new vendorsOrganize and supervise shiftsAppraise staff performance and provide feedback to improve productivityEstimate future needs for goods, kitchen utensils and cleaning productsEnsure compliance with sanitation and safety regulationsManage restaurant’s good image and suggest ways to improve itControl operational costs and identify measures to cut wasteCreate detailed reports on weekly, monthly and annual revenues and expensesPromote the brand in the local community through word-of-mouth and restaurant eventsRecommend ways to reach a broader audience (e.g. discounts and social media ads)Train new and current employees on proper customer service practicesImplement policies and protocols that will maintain future restaurant operations Show less

• 

  UAE Exchange

  Feb 2008 - Nov 2016

  Monitoring the functioning of one of the major profit centers of the company, ensuring quality customer service, and cumulative growth in revenue and profit for the center vis-à-vis corporate annual and quarterly targets of a qualitative and quantitative nature. Implementing the guidelines and directives of the company in the centre from time to time, and the efficient monitoring and control of the entire branch systems and processes Monitoring the functioning of one of the major profit centers of the company, ensuring quality customer service, and cumulative growth in revenue and profit for the center vis-à-vis corporate annual and quarterly targets of a qualitative and quantitative nature. Implementing the guidelines and directives of the company in the centre from time to time, and the efficient monitoring and control of the entire branch systems and processes.

  • Team Leader/AML Compliance officer /Corporate desk in charge

    Mar 2009 - Nov 2016

  • Officer

    Feb 2008 - Mar 2009
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  Al Fardan Exchange L.L.C.

  Nov 2017 - now

  • Branch Manager

    Jan 2022 - now

  • Corporate Desk Incharge

    Nov 2017 - Dec 2022