Crystal Kelley

Experience

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  Teleperformance

  Jan 2008 - Feb 2009

  Technical Support Agent

  -Assisted customers with their Boost Mobile phone service, offering technical support with technical phone and service issues.

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  United States Air Force

  Jan 2010 - Jan 2013

  Knowledge Operations Management

  Maintained Leave Web Accounts for over 35K members with 0% Discrepancies.Distributed over 112K parcels of mail; assured continuous distribution operations--99% on-time delivery rate.Provided administrative support to Joint Base San Antonio & 502 ABW HQ Staff on all admin issues. Provides assistance and training with Privacy Act, Freedom of Information Act, and Civil Liberties programs. Led Wing Enlisted Roll Call/Safety Forum; briefed members on safety/current Air Force events.Assisted over 700+ newcomers with base in processing.Updated 78 Wing delegation/policy letters. Assists and educates users on authoritative data sources, data services, and presentation tools to meet organizational objectives. Served as the POC for the Leave Web program during official program inspections. Manages the overall process for organizations to plan, coordinate, manage, share, and control information. Identifies and analyzes data, information, and knowledge requirements to facilitate discovery and dissemination of decision-quality informationManaged Wing’s Knowledge Operations Management continuity binder and policy letters. Maintained critical & open lines of communication from the Wing to high HQ, 3 groups and 211 Mission Partners.Assessed and Directed and incoming/outgoing 502 ABW correspondence, EPRs/OPRs/Decs/Command Packages.Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Coordinated, scheduled and arranged meeting and suspense calendars, including business and social events.Managed Wing's SharePoint site; controlled permissions to sensitive data--restricted availability to lowest levels.Complied Weekly Staff Meeting Slides; provided guidance to subordinate units--created continuity, increased functionality. Show less

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  DFAS

  Apr 2018 - Jul 2020

  Accounting Maintenance Technician
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  United States Air Force Academy

  Aug 2020 - now

  Experience with various tools and processes while managing multiple programs to include: - Microsoft Office 365 (SharePoint, Teams, Power Apps, Outlook, Lists, Excel, Word & more)- TMT, DISS, mylearning, ATAAPS, DTS, LeaveWeb, MilPDS, DCPDS, AFRIMS, etc...- Additional Duties Include: UTM (Unit Training Manager) GPC CH - Goverment Purchase Card HolderDTS ODTA LeaveWeb MonitorRecords Management Office POCWriter of bi-weekly NewsletterSecretary/Outlook Calendar ManagementDDRP Awards & DecorationsOPSEC Safety RepresentativeSecurity ManagerMICT Show less

  • Executive Specialist to Director of Staff

    Oct 2023 - now

  • Unit Program Coordinator

    Aug 2020 - Oct 2023