Jeffrey Knight, CAMS

Experience

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  Middlesex County Department of Corrections

  Oct 1999 - Dec 2021

  I held several roles at the Middlesex County Department of Corrections for15+ years, starting as a Lieutenant in 2014, and moving up to AdministrativeLieutenant in 2015. I was promoted to Operations Lieutenant in 2020, thehighest-ranking lieutenant in the facility, to transform an underperformingTraining and Compliance Bureau. I did so in less than 1 year by overseeingday-to-day operations and administration, digitizing staff records,optimizing internal communication, eliminating internal risks, and providingtraining and development for 200+ staff.Some of my key achievements in this role were:• I supervised the Training and Compliance Bureau, as well as 8 lieutenants,25 sergeants, and 180 officers, overseeing staff training, recruitment,hiring, orientation, and ongoing professional development.• I revised internal policies to improve procedures, identifiedunderperforming staff, and administered additional training, reducing theoverall number of inmate altercations. Show less In this role, I managed the accounting department, accounts payable andreceivable, payroll, and human resources. I carried out yearly audits withFederal and State representatives while monitoring inmate accounts forsuspicious activities such as money laundering. After I implemented illegaltransaction-detecting procedures, I discovered quite a few illegaltranscarions and took appropriate action.Some of my key achievements were:• I identified fraudulent activities and submitted thorough investigativereports to the Prosecutor's office for further investigation andprosecution.• I developed auditing processes, including corrective action planning incompliance with policy and regulatory requirements, and institutionalstandards. Show less

  • Operations Lieutenant

    Oct 2020 - Dec 2021

  • Administrative Lieutenant

    Oct 2015 - Oct 2020

  • Lieutenant

    Feb 2014 - Oct 2015

  • Visiting Sergeant

    Sept 2011 - Feb 2014

  • Sergeant

    Mar 2010 - Sept 2011

  • Officer

    Oct 1999 - Apr 2010
• 

  Wells Fargo

  Oct 2022 - Mar 2023

  Fraud and Claims Operations Representative

  I apply my background as an investigator in my current role to oversee,process, and resolve various types of debit card claims. I identifyfraudulent activity, investigate it further, and escalate cases as necessarythrough appropriate business channels. I was awarded for providing excellentcustomer support while performing complex customer tasks that most ofteninvolve handling sensitive information.Some key achievements in my current role are:• I analyze data, review policy details, and conduct investigations todetermine the validity of signature fraud and non-fraud debit card claims.• I collaborate with colleagues, and communicate with external and internalcustomers, to ensure the accuracy of the information I obtain to resolveclaims. Show less

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  U.S. Bank

  Mar 2023 - Mar 2024

  AML Investigator
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  Bank of America

  Mar 2024 - now

  Global Financial Crimes Investigator

  Completing investigations while ensuring cases meet or exceed closure and quality metrics, reporting facts of the investigation to assist in identifying potential operational or compliance risks, and completing Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement.Assisting team with Senior Investigator duties to include reviewing, analyzing, and making recommendations on investigator's cases, while identifying enhancements to ensure cases meet or exceed closure and quality metrics. These activities include reviewing all cases completed by the team to ensure a thorough and accurate assessment of risk was completed during their investigation.Performs quality control functions, training, communications, guidance, and monitoring development/enhancement of the team.Providing coaching and input to GFC investigators on work product to improve quality and ensure all cases are sufficiently investigated and findings adequately documented. Show less