Krista Moore

Experience

• 

  Starbucks

  Aug 2006 - Apr 2009

  Shift Supervisor
• 

  Bassel & Wilcox, PLLC

  Dec 2009 - Apr 2013

  Administrative Assistant
• 

  Mr. Cooper

  May 2013 - Nov 2021

  • Directed project management initiatives from conceptualization throughdevelopment, implementation, and maintenance with major clients including JPMorgan Chase, Wells Fargo, and Microsoft• Led 285 testers across 66 teams on year-long project to migrate from one desktopvirtualization product to another• Partnered with key stakeholders to identify and execute cross-functional goals• Defined timelines, budgets, KPIs, deliverables and milestones• Addressed and resolved project risks, roadblocks, and obstacles while securingresources to efficiently complete deliverables• Proficient in Azure DevOps, Microsoft Project, Visio, Slack Show less • Worked as a liaison between business units, technology teams, and supportteams on multiple enhancement initiatives across the company• Led grooming and story writing sessions to assist with the streamline of reportmigration between applications• Assisted in the assessment and planning of test efforts required for new functionsand features under development• Executed user acceptance and post-production validation testing for productsand applications owned by Google, Microsoft, IBM, Black Knight Financial Services,AssistEdge, Apple, and Android• Tracked all defects found during testing and oversees them through resolution• Ensured protection of organization's assets and reputation by identifying,measuring, and monitoring financial and business risks• Collaborated with the training department and business to developcommunication plans and training materials to improve the adoption of processand technology changes• Proficient in agile, system integration, and waterfall testing methods Show less • Oversaw all reverse mortgage cash management functions including payments, payoffs, disbursements, adjustments, reconciliation and outage clearing• Aided in construction and enhancement of new servicing system including building test scripts and user stories• Built and maintained policies and procedures for all processes within team• Produced quality control testing to ensure team was not at risk of findings involving regulations of loan servicing • Responded to all internal and external audits and remediated any findings found within the audit process• Completed reporting for payoff quote statistics, offshore team reporting, team scorecards, and vendor scorecards• Supported build-out of SQL scripts for team reporting and controls• Experience with and knowledge of SOX, SOC1, RegAB, and CFPB Show less

  • Project Manager

    Nov 2020 - Nov 2021

  • Sr. Principal, Operations Support/UAT

    Nov 2018 - Nov 2020

  • Account Services Manager

    Aug 2015 - Nov 2018

  • Account Services Analyst

    May 2013 - Aug 2015
• 

  Aspirent

  Dec 2021 - Dec 2023

  Sr. Consultant, Project Management
• 

  NTT DATA

  Jan 2024 - now

  Consulting Manager