Meri Layne

Experience

• 

  Starbucks

  Aug 2011 - Apr 2014

  Barista

  - Skilled multi-tasker with the ability to work under high pressure ensuring "Right beverage first time" a corporate commitment, in one of Toronto's busiest locations- Built customer rapport while greeting by name, memorizing repeat orders in warm, friendly manner- Promoted to shift leader in 2012, responsibilities included opening and/or closing storefront, counting and balancing cash register

• 

  Pearson Convention Centre

  Sept 2014 - Apr 2015

  Event Coordinating Assistant

  - Assisted Event Planners with tasks throughout entire event- Effectively and enthusiastically worked with a team, while maintaining ability to carry out tasks alone

• 

  Penske Truck Leasing

  May 2015 - now

  - Managed all Penske Truck Rental Agent locations and associates in the GTA, created strong long-lasting relationships and elevated customer experience- Responsibilities included establishing consumer rental agents, growing consumer revenue, and building brand recognition- Developed professional relationships with new agent locations while identifying areas for improvement and opportunities for growth- Worked with internal teams to advocate for agents needs and requests- Provided training on customer service, sales techniques, and truck rental procedures including processing large payments Show less - Increased brand development, website traffic growth, and advertising revenue- Developed new prospects and interacted with existing customers primarily by phone and email, including cold calls to increase sales of organization's products and services while managing pipeline- Managed territory plan while uncovering new business opportunities- Worked with high level team members and C-Suite customers- Relied on experience and judgement to plan and exceed monthly sales goals and quotas while working with prospects through an entire sales cycle Show less

  • Consumer Development Manager

    Apr 2017 - now

  • Inside Sales Representative

    Aug 2016 - Apr 2017

  • Management and Sales Trainee and Hiking Coordinator

    May 2015 - Aug 2016