Etienne Le Roux

Experience

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  Motorvia

  Feb 2008 - May 2011

  • Supervising of IT nightshift employees • Hiring of IT nightshift employees• Training of IT nightshift employees• Administrating Novell Server (Adding, Removing and Maintaining of Users and Mailboxes)• Processing of monthly reports for directors using Microsoft Office Suite• IT purchasing and procurement• Troubleshooting IT infrastructures• Involved in infrastructure planning of new projects• Investigation of new / beneficial technologies• Ensure Server uptime• Support and Troubleshooting for internal departments• Monitoring and improvement of the support process• Monitoring solutions (Spiceworks)• Creating and modifying of Cognos BI reports Show less

  • Junior Programmer

    Jan 2011 - May 2011

  • IT Supervisior

    Jul 2008 - Dec 2010

  • System Administrator

    Feb 2008 - Jul 2008
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  Reunert Connect (Pty) Ltd

  Jun 2011 - Dec 2018

  Professional Skills• Design, build, and manage the security infrastructure of information technology (IT) systems. This includes installing hardware, configuring firewalls, setting up virtual private networks (VPNs), and adding upgrades. • Engage with clients, relaying information about the project and troubleshooting all issues discovered. • Change management and disaster response, and actively applying policies and standards to all projects. Duties and Responsibilities• Design Security Systems• Install and Maintain Firewalls• Troubleshoot Issues• Write Documentation• Ensure Compliance Show less Professional Skills• IT Site Documentation • Compliance and Governance • Reporting: Management and Operational • People Management • Help-desk Management and service design • Asset Management • Managing third parties and the services they deliver • Excellent verbal and written communication skills • Support and mentor junior staff Service Management• Responsible for creating the IT policy framework • Implementation and management of ITIL service delivery processes • Design, implementation and management of help-desk processes • Manage help-desk support team • Highest point of escalation: Owner of incident, request, change and escalation processes • Design and implementation of network and server infrastructure • Co-Develop and implement security protocols and standards for customer sites • IT asset management • Configuration and management of Office 365 cloud and on-prem environment collaboration for Exchange hybrid, SharePoint, Skype for Business, One Drive for business and Directory synchronization. • Updating of monthly management reports for the customer base • Monitor, control and report service delivery: ensuring systems, methodologies and procedures are in place and followed • Capacity planning: ensuring future demand from growth and projects is understood and factored into the capacity plans for all associated systems • Driving internal and third party service review meetings covering performance, service improvements, quality and processes. • Development of operational standards and procedures Technical • Ensure that patching and antivirus updates are carried out promptly and effectively • Develop standards for hardware, software and security in the desktop and server environment • Install, configure, and manage the server environment • Manage backup infrastructure Show less

  • Senior Technical Consultant - Network Security Engineer

    Jan 2017 - Dec 2018

  • Senior Technical Consultant - Professional Services

    Jun 2011 - Jan 2017
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  XEA Capital

  Jan 2019 - now

  Senior Server and Network Engineer

  Current Duties and Responsibilities but not limited to:• Day to day server maintenance and Support• Desktop Support• Microsoft Office 365 Management / Exchange Hybrid• Microsoft Server (AD, DNS, GPO etc.)• Patching of Servers via WSUS • Anti-Virus Management• Troubleshooting Network Issues• IPSEC Configuration and troubleshooting• Firewall Management• Routing Configs• Managing Switches• Server and Config Backups• Citrix Virtual Apps and Desktop Management and Support• Citrix Netscaler• Mimecast Management and Support• Security, Vulnerabilities and SIEM Management and Support• Cisco ISE Support• VMware ESXi• VMware vCenter• HPE SimpliVity• Dev Ops• Cloudflare• Kubernetes Show less