Hammad Imdad

Experience

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  RYZELS MARKETING AGECNY

  Jun 2021 - Feb 2023

  Social Media Manager
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  Shadi International Dental and Orthodontic Center

  Sept 2023 - now

  Dental Insurance Coordinator

  Evaluated patient benefit plans for appropriate coverage of services rendered by dentists and orthodontists.Interpreted and evaluated dental insurance claims to ensure accurate reimbursement for services rendered.Coordinated and facilitated pre-authorizations and pre-certifications, ensuring patients received timely and appropriate care.Developed comprehensive understanding of dental coding systems.Provided superior customer service by responding promptly to inquiries from providers, patients, and other stakeholders.Generated content ideas to engage target audiences and increase followers.Managed content creation, curation and scheduling for multiple social channels including Facebook, Twitter, Instagram, Pinterest and LinkedIn.Managed daily posts across social media platforms to increase Facebook, Twitter, and Instagram enagagement.Researched potential partners for cross-promotional initiatives.Identified main client groups and audiences, determined best way to communicate publicity information, and developed and implemented communication plan.Implemented communication plan.Managing large amounts of inbound and outbound calls in a timely mannerFollowing communication "scripts" when handling different topicsKeep records of all conversations in our call center database in a comprehensible wayIdentifying customers' needs, clarify information, research every issue and provide solutions and/or alternatives.Managed data entry tasks related to client records maintenance in an accurate manner.Assisted in the preparation of proposals by collecting relevant information from internal departments.Implemented processes designed to streamline operations while enhancing productivity levels. Show less

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  Core Care Technology

  Dec 2024 - now

  Project Manager