Nathan Khoury

Experience

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  KFC

  Apr 2019 - Dec 2021

  Customer Service Team Member

  - Use the POS and Registers to coordinate and place orders, and handle payments- Serve customers in an efficient and polite manner- Pack, coordinate and ensure the quality and consistency of orders- Maintain the cleanliness of the store and work stations- Make quality Burgers, Twisters and Sliders- Manage delivery counter to ensure Menulog, DoorDash and Deliveroo orders are distributed efficiently

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  Raging Waters Sydney

  Sept 2020 - Feb 2022

  Admissions & Retail Team Member

  - Use Galaxy POS and registers to sell tickets (season passes and day tickets), retail items, and cabanas, and process online bookings- Maintain effective customer service skills under high pressure situations, particularly during the peak season- Stocktake and uphold storefront of retail venues- Ensure efficient processing of cars through carpark checkpoints and booths- Assist other team members when needed - teaching systems and procedures, and resolving customer disputes- Process NSW 'Dine and Discover' Vouchers- Maintain the cleanliness of each respective work station and towers as per COVID-19 Safety Procedures- Respond to customer enquiries and emails utilising Zendesk- Communicate with leaders, supervisors and management when needed- Announce promotions over in-park P.A. System Show less

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  JB Hi-Fi

  Oct 2021 - Nov 2023

  Retail Salesperson

  - Understand customer's needs and wants in providing a diverse range of tailored technology solutions- Communicate with team members across departments to ensure smooth daily operation- Use Telstra's Siebel, Salesforce Console and JB Hi-Fi's MPS to process mobile, broadband and internet plans and contracts- Maintain and communicate knowledge of store sales, promotions and deals, as well as providing accurate product information to customers- Use Zebra PDA to generate customer transactions, attach products, and rectify stock- Communicate between warehouse, stores, and suppliers, and use store Intranet to request stock and organise customer deliveries and pickups- Assist customers over the phone with their queries, and process orders through JB Direct- Assist customers with mobile trade in services, extended and extra care services, as well as Mobile Extra support- Use 'RPDs' to process EFTPOS and card transactions- Collaborate with other team members to meet individual, department, and store budgets and KPIs Show less

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  Burgmann Residents'​ Association

  Mar 2022 - Mar 2023

  Village Whip - First Year Representative

  - Work closely with the 2022 Village Representative, executive and the wider Burgmann Residents' Association (BRA) House Committee- Represent the needs of undergraduate and postgraduate residents living in the Village on the BRA House Committee- Assist with the integration of Village residents with residents living in the Undergraduate wings of the College- Create and promote inclusive events which integrate undergraduate and postgraduate Village residents, and undergraduate wing residents. In 2022 these events included: Village Potluck and Karaoke, Village Laser Tag, Casino Royale, and the Burgmann Poker Tournament- Maintain and post on the Village Instagram page, and College Wallposts Facebook page- Meet consistently with College Deputy and Executive to discuss and implement strategies to improving Village culture and life- Review the Burgmann Constitution and propose amendments to further build an inclusive environment Show less

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  ANU AFEC Student Society

  Aug 2022 - now

  - Lead and support a team of 8 Executives and 20 General Representatives, as 2IC of the largest and most influential Business-based society at the ANU- Build rapport with over 400 existing and new members, and strategise to drive attention and retention - Establish and maintain mutually-beneficial partnerships with 12 Canberra-based small business to produce benefits for the society and members - Support the day-to-day operations of the Society, including event and marketing organisation, recruitment activities, and stakeholder management- Ensure all Society activities abide by Club rules, Constitution, and ANUSA-mandated requirements as an affiliated club, both as an Executive and Trustee- Maintain Society internal culture and mediate disputes and grievances to foster a positive, harmonious and productive team working environment- Assist and act as President in their absence and where needed Show less

  • Vice President of Operations

    Oct 2024 - now

  • Secretary

    Mar 2024 - Oct 2024

  • Marketing Director

    Mar 2024 - May 2024

  • Marketing General Representative

    Aug 2022 - Mar 2024
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  Burgmann College

  Oct 2022 - Dec 2024

  • Residential Advisor - Village

    Dec 2023 - Dec 2024

  • Burgmann Academic Network Coordinator (BANC) - College of Business & Economics

    Oct 2022 - Nov 2023
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  NDIS Quality and Safeguards Commission

  Mar 2023 - Aug 2023

  APS internship part of the Strategic Planning & Performance branch within the Planning, Performance & Engagement team of the NDIS Quality and Safeguards Commission. Components of this role include:- Provide a range of administrative and support services, including record management, routine correspondence, meeting and event coordination, to support the effective operation of the team- Collect, compile and prepare information, documentation and correspondence in line with quality and organisational requirements- Contribute to significant business documents including Annual Report and Corporate Plan- Assist other teams, including Engagement; Human Resources; Policy, Markets & Insights; and Regulatory Framework in meeting key objectives- Meet with executives & key business stakeholders regarding organisation priorities and updates Show less

  • Intern - Delivery Office | Workforce & Capability

    Jun 2023 - Aug 2023

  • Intern - Strategic Planning & Performance

    Mar 2023 - May 2023
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  Diocese of Parramatta

  Mar 2023 - now

  Member of the Safeguarding Council

  The Safeguarding Council of the office for Safeguarding in the Diocese of Parramatta is a newly formed body which will provide strategic advice in the implementation of the revised National Catholic Safeguarding Standards and the NSW Child Safe Standards.

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  Qantas

  Aug 2023 - now

  Customer Service Agent

  - Deliver empathetic customer service at Qantas Check-In & Gates and build rapport with both Frequent Flyers & casual travellers, contributing to an improvement in Net Promoter Score (NPS),- Actively and safely follow Precision Timing Schedule (PTS) in ensuring operational efficiency, and boost On-Time Performance (OTP) across regional and mainline services- Use Altea CM to assist customers with reservation, check-in and flight management in line with SOPs- Offer assistance to passengers with specific needs- Co-lead and support a team of 40 staff in the transition and go-live of Group Boarding at Canberra Airport- Part of the 2025 Customer Champions Council, CBR Making the Magic Team, Roster Improvement Team, Qantas Care Team, and Communication Champion (Local Port Newsletter)- Currently in training to undertake Service Desk and Baggage Services functions Show less