Paris Brooklyn-Baker

Experience

• 

  Norfolk Southern Corporation

  Feb 2001 - now

  • Provide supervision and leadership to a direct staff of 14 in collecting, reconciling, and billing a $120M account for automotive and intermodal receivables while focusing on cultivating and improving the relationship with the client. • Play a key role by providing leadership and driving people and staff development to motivate the team to improve efficiencies, reduce costs, and make individual developmental improvements.• Administer the initiation, evaluation, and implementation of process improvements to the revenue accounting process to propel increases in operational efficiencies while maintaining the integrity and accuracy of the underlying accounting. • Furnish extensive assistance and support in the hiring and recruitment of new hires, vacant positions, and interns within the department.• Leverage expertise and experience to dispense input to strategic decisions that affect the functional area of responsibility. • Deal with and resolve a wide range of escalated issues arising from operations in collaboration and coordination with various departments. • Partner closely with Credit, Marketing/Sales, Transportation, and various other cross-functional teams to establish and maintain strong relationships while ensuring the integrity of the billing process and operating on process improvements.• Charged with actively engaging in and administering a wide variety of procedures and process improvements.• Preside over, direct, and provide support to a range of ad hoc projects as needed to ensure maximum success. Show less • Led the delivery of critical direct support and coordination to the manager, department, and company across my operations.• Tasked with operating in a leadership role as a key member of the team in the determination of workload allocation to staff, appropriation of additional resources, and professional accountability.• Conducted in-depth analysis into various accounts receivable reports that tracked collection effectiveness and billing error percentages.• Spearheaded the creation and development of new team metrics and performance analysis to improve performance and reduce costs.• Served in an integral role by driving the implementation of internal cross-training and staff developmental plans to minimize the negative effects caused by staffing changes related to attrition or career advancement. • Orchestrated the recruitment, hiring, training, and ongoing assessment of staff members, including recommendations for promotion.• Collaborated closely with IT personnel to propose, coordinate, and develop various system changes.• Developed and maintained an organized set of detailed records and files to document financial transactions.• Carried out the coordination of monthly, quarterly, annual, and ad hoc financial reports for management.• Oversaw the rating of application processes, interline settlement, freight bill creation, and resolution of billing problems, including developing and implementing recommendations to improve processes. Show less • Supervised and directed all activities and operations of a staff of 6 Customer Account Analysts to collect and/or reconcile a $39M portfolio.• Dispensed constructive criticism to billing specialists with detailed reviews to guarantee data integrity and completeness.• Evaluated and examined all revenue-related contracts to identify proper methodology, including completion of an accounting summary for each contract.• Piloted the development and implementation of scalable operational procedures related to revenue and collections.• Charted the preparation and development of accounting-related entries and handled the preparation of reconciliations.• Operated as a liaison to CFOs, plant managers, owners, and transportation departments to resolve billing issues, expedite payment, and cultivate positive customer relations. Show less

  • Director Revenue Accounting Customer Service- Industrial Products

    Nov 2022 - now

  • Manager of Revenue Accounting

    Mar 2013 - Nov 2022

  • Assistant Manager Revenue Accounting

    Aug 2009 - Mar 2013

  • Supervisor Revenue Accounting

    Dec 2004 - Jul 2009

  • Sr. Account Revenue Accounting

    Dec 2003 - Dec 2004

  • Customer Account Analyst

    Feb 2001 - Dec 2003