Tahseen Usman

Experience

• 

  Daikin Authorize service centre

  Aug 2016 - Aug 2017

  Service Coordinator

  Repair & service of window and split AC.complaints registered.Attendance and call allocate to technicians.Supervised and coordinated with technicians’ activities for smooth work progress and execution. Regular follow up with the warehouse team for material handling.Tracking all complaints received through Daikin and follow up till closure of them. Track pending calls on a daily basis and ensure closer within time frame. Preparing monthly reports of technicians’ work.

• 

  Blue Star Limited

  Aug 2017 - Aug 2018

  Quality Auditor

  Visited northern India to audit new Installation, revamp and serviced site.Inspect material as per the standard drawing & specification.Witnessing and Inspection of Installation of machine.Find fault with a focus to improve quality.Ensure mechanical and electrical safety to avoid accidents.Review & approve corrective action plans.Getting customer feedback.Prepared site audit reports and shared with customers, dealers and to the reporting manager (QA/QC department).

• 

  Urban Company

  Nov 2019 - Oct 2023

  Technical Trainer

  Deliver training to AC technicians.Visite different cities to train technicians.Maintaining Lab/Classroom.Interviewed AC technicians.Diagnose and troubleshoots of AC, Geyser.Audit service, repair and revisit (warranty) complaints. Getting customer feedback to improve quality of service. Proficient in MS office, google sheet, doc and ppt.

• 

  The United Vetting Gulf Co. Ltd (UV Gulf)

  Oct 2023 - now

  Technical Trainer