Jeff Duckworth

Jeff Duckworth

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location of Jeff DuckworthSaskatchewan, Canada

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  • Timeline

  • About me

    Product Owner at CIBC

  • Education

    • University of Regina

      2000 - 2004
      Data Processing (Cert.) Computer Science
  • Experience

    • CIBC

      Mar 2000 - now

      • Supporting Team Lead role for all L1 staff. Onshore, Co-op and Offshore staff. • Project Lead to onboard new IT initiatives and services into IO. Focus is within the L1 teams supporting Batch, Applications and Branch Support. • Lead Project Manager to decommission all legacy Telco equipment being replaced by ECCO. • Team Lead for CCD MS patching activities.• Team Lead for CCD LAB Server Hardware monitoring and repair. • Onboard new IT initiatives and services into the CIBC Windows Environment. • Problem Manager for Windows related Incidents.• Work with our support partners and vendors to provide viable automated solutions. • Supported over 8000 Windows servers across multiple O/S and hardware types. • Team lead for audit, process, MS patching, vendor management and server vulnerability• Focal point for the majority of the team's major project initiatives. • 2nd level Windows Desktop\Server support for CIBC call Centres throughout Canada. • Team lead for audit, process, MS patching, • 1st level Desktop and Server support for CIBC Call Centres thoughout Canada.• Outbound Administrator for predictive dialer.

      • Product Owner

        Aug 2020 - now
      • Technical Support Team Lead

        May 2017 - now
      • Project Manager

        Sept 2016 - May 2017
      • Windows Onboarding and Automation Specialist

        Sept 2015 - Sept 2016
      • Windows Server Administrator

        Aug 2011 - Sept 2015
      • Technical Lead

        Sept 2005 - Aug 2011
      • Technical Support Staff

        Mar 2000 - Sept 2005
  • Licenses & Certifications

    • Generative AI Overview for Project Managers

      Project Management Institute
      Feb 2024
      View certificate certificate
    • PMP

      Project Management Institute
      Apr 2019
    • Professional Scrum Product Owner™ I (PSPO I)

      Scrum.org
      Apr 2023
      View certificate certificate
    • Certified Help Desk Professional (CHDP)

      STI Knowledge
      Oct 2003
    • ITIL Foundation Certificate

      Pink Elephant
      Apr 2007
    • MCSA: WIndows 10

      Microsoft
      Apr 2018
    • Certified Scrum Product Owner (CSPO)

      Scrum Alliance
      Sept 2022
      View certificate certificate
    • MCP: Microsoft Certified Professional

      Microsoft
      Mar 2017