Jeff Duckworth

Experience

• 

  CIBC

  Mar 2000 - now

  • Supporting Team Lead role for all L1 staff. Onshore, Co-op and Offshore staff. • Project Lead to onboard new IT initiatives and services into IO. Focus is within the L1 teams supporting Batch, Applications and Branch Support. • Lead Project Manager to decommission all legacy Telco equipment being replaced by ECCO. • Team Lead for CCD MS patching activities.• Team Lead for CCD LAB Server Hardware monitoring and repair. • Onboard new IT initiatives and services into the CIBC Windows Environment. • Problem Manager for Windows related Incidents.• Work with our support partners and vendors to provide viable automated solutions. • Supported over 8000 Windows servers across multiple O/S and hardware types. • Team lead for audit, process, MS patching, vendor management and server vulnerability• Focal point for the majority of the team's major project initiatives. • 2nd level Windows Desktop\Server support for CIBC call Centres throughout Canada. • Team lead for audit, process, MS patching, • 1st level Desktop and Server support for CIBC Call Centres thoughout Canada.• Outbound Administrator for predictive dialer.

  • Product Owner

    Aug 2020 - now

  • Technical Support Team Lead

    May 2017 - now

  • Project Manager

    Sept 2016 - May 2017

  • Windows Onboarding and Automation Specialist

    Sept 2015 - Sept 2016

  • Windows Server Administrator

    Aug 2011 - Sept 2015

  • Technical Lead

    Sept 2005 - Aug 2011

  • Technical Support Staff

    Mar 2000 - Sept 2005