Damon Delvechio

Experience

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  Jillian’s Billiards

  Aug 2005 - Aug 2007

  Manager

  Employee payroll, scheduling, and hiringTrained, evaluated and gave performance reviews for employeesMaintained a low labor percentile, surpassing company quota, while offering excellence to guestsObtained complete knowledge of the Micros POS, for the front and back of houseOrganized, bartended and served private and corporate parties ranging from 20-400 peopleBartended, bar-backed, cooked and served in high volume bar/club atmosphere

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  La Carta de Oaxaca, Mezcaleria Oaxaca

  Jan 2007 - Jul 2013

  Bar Manager

  Opening and closing procedures including but not limited to; inventory, ordering, contacting vendors, and customer relationsBalanced the books, including cash and credit card depositsEstablish and implement departmental policies, goals, objectives, and procedures, conferring with owners, liquor board officials, to interview and hire staff as necessaryObtained an extensive knowledge of southwestern, Mexican cuisine and culinary artsAdjusted par levels according to seasonal business flow to maximize profitCoordinated and facilitated large events that included utilizing outside vendors and resources Show less

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  FOX Sports Grill

  Jan 2007 - Oct 2008

  Bartender

  • Basic open and closing procedures including but not limited to, detailing the bar, inventory, balancing registers, and handling server check outs• Experience in high volume service well, with walk-in parties of over 200, and a 30 top island bar top; including buy-outs parties of hundreds of people with an open bar

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  WatchGuard Technologies

  Aug 2013 - Apr 2015

  Technical Support Representative II / Backup Team Lead

  • Advanced troubleshooting of all layers of the OSI including but not limited to; IPSEC, SSL, PPTP and L2TP VPNs, HTTPS, HTTP, SMTP, DNS, SIP/ALG, and other protocols• Test and reproduce customer issues in test lab environment prior to implementing solutions• Perform network analysis and troubleshooting in a live production environment• Provide superior customer service and technical solutions for complex network issues to our Partners, Sales Engineers, Resellers and assist coworkers with alternate resolutions to unresolved issues• Working knowledge of Wireshark with understanding of packet components• Configuration of Subscription Services to optimize customers network for specific needs, including but not limited to schools, banks, government agencies and personal businesses• Obtained the ability to thoroughly read logs and asses problems from multiple angles and offer concise solutions• Working with management to evaluate software leases and address potential BUGs and trending issues.• Understanding of NAT and how to implement it on the firewall including Dynamic NAT, DNAT, Static Nat, Loopback, PAT, 1 –to-1 NAT for incoming, outgoing and over Branch Office VPNs• Extensible Content Security (XCS) Appliance Specialist for email and web apps, including powerful data loss prevention. Show less

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  F5

  May 2015 - now

  • Enterprise Network Engineer

    Jun 2021 - now

  • Senior Network Support Engineer

    Oct 2017 - Jun 2021

  • Network Support Engineer II

    May 2015 - Oct 2017