Iulia Budau

Experience

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  Sykes Enterprises, Incorporated

  Oct 2017 - Feb 2019

  Inbound Customer Service Representative

  •Delivered expert support for Huawei devices and e-commerce software, addressing customer inquiries and troubleshooting issues with efficiency.•Assisted customers with device setup, maintenance, and technical problems, ensuring high levels of satisfaction and resolution.•Managed and resolved e-commerce software issues, including order processing, account management, and payment discrepancies.•Provided clear and effective communication through various channels, including phone, email, and chat, to enhance the overall customer experience. Show less

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  CSS S.p.A. - Covisian Group

  Apr 2019 - Sept 2019

  Insurance Sales Agent

  •Conducted telephone sales of accident insurance policies, demonstrating a respectful and empathetic approach towards clients while maintaining their privacy.•Utilized four different software systems for data entry and research, ensuring accurate and efficient handling of customer information and policy details.•Engaged in meaningful conversations with clients, addressing their needs and providing tailored insurance solutions to meet their requirements.•Maintained high standards of professionalism and confidentiality throughout all customer interactions. Show less

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  ArtQuick

  Aug 2022 - Oct 2022

  Graphic Design Internship

  •Designed and created visually engaging presentations for high-profile events organized by ArtQuick on behalf of renowned brands.•Utilized Photoshop, Adobe Illustrator, and InDesign to develop materials that effectively communicated brand messages and event themes.•Collaborated with the design team to ensure alignment with client expectations and brand standards.•Contributed to the creative process by providing innovative design solutions and supporting event preparation.

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  LaVit Collection

  Oct 2022 - Jul 2023

  Copywriter | Reporter | Account Manager

  • Select exclusive hotels, spas, and golf clubs that promote wellness for individuals seeking a healthy and fulfilling lifestyle.• Manage relationships with Hotel Directors and Spa Managers, ensuring effective communication and collaboration.• Compose articles and website content in Italian, utilizing my writing skills to create engaging and informative pieces.

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  Space Casuals

  Jul 2023 - Feb 2024

  Marketing Manager
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  Sacco Design

  Jul 2023 - Jul 2024

  Marketing Specialist and PR

  As a Marketing Specialist and Public Relations professional at Sacco Design, I am passionate about connecting people with exceptional Italian furniture products. Our company proudly serves as a premier dealer for the leading Italian furniture producer, catering to the fields of interior design and architecture.Through strategic marketing initiatives and effective public relations campaigns, I work tirelessly to showcase the beauty, craftsmanship, and innovation that our furniture products offer. I collaborate closely with design professionals, architects, and clients to understand their unique needs and curate bespoke solutions that elevate spaces to new heights of elegance and functionality. Show less

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  Sanex S.A.

  Nov 2024 - now

  Product specialist