Georgeta Ene

Experience

• 

  Hewlett-Packard

  Jun 2009 - Nov 2014

  • Managed critical operational issues for channel partners in Turkey, Greece, and Israel, ensuring timely resolutions and strengthening relationships. • Led Order to Cash management performance, leveraging KPI scorecards to enhance effectiveness and drive improvements. • Acted as the subject matter expert in order management, claims, and special projects, providing strategic guidance to cross-functional teams. • Optimized processes and daily operations, identifying root causes of deviations and implementing corrective actions. • Engaged with Sales management stakeholders to optimize Channel Sales Quota and contribute to revenue growth. • Recruited and onboarded new team members, delivering comprehensive training on sales operations processes to build a high-performing team.Key Achievements:• Interim MEMA Sales Operations Manager April 2013- July 2013• Coordinated the EMEA Incoterms Change Project, successfully aligning regional practices with updated standards and ensuring compliance across all relevant operations.• Led the SAP Sail Migration to SAP Fusion, facilitating a seamless transition that enhanced system performance and improved operational efficiency across the organization Show less • Managed operational issues throughout the end-to-end sales process, including order status, returns, deliveries, invoicing, and financial post-sales programs for channel partners in Israel, Greece, and Turkey. • Provided pre-order support and optimized Channel Sales Quota for local management stakeholders. • Ensured effective partner onboarding and training. • Collaborated with various functions and organizations, such as Sales teams, Supply Chain, Logistics, Credit and Collection, and IT support, to resolve issues and enhance overall service delivery. Show less

  • Sales Operations Team Lead

    Apr 2011 - Nov 2014

  • Operations Specialist

    Jun 2009 - Apr 2011
• 

  Honeywell Sensing&Control

  Nov 2014 - now

  Reporting COE Supervisor

  • Led the Center of Excellence (COE) Reporting Analytics team, managing standard processes and reporting from systems like SAP, BI, BO, and SFDC.• Delivered key performance indicators for Sales Executives, ensuring adherence to SLAs. • Developed sales performance reports and scorecards, providing actionable recommendations to senior management. • Conducted structural analyses of sales performance across various segments and regions, preparing financial reports for strategic planning. • Designed tools to evaluate the correlation between sales performance and incentive payments, enhancing compensation strategies. • Collaborated with Functional Leaders and Senior Management to implement advanced reporting and analytics capabilities. • Responded to ad hoc requests, providing business analyses and strategic recommendations. • Managed team capacity and development, offering mentorship and implementing action plans to enhance team effectiveness.Key Achievements• Successfully transitioned Sales and Finance reporting activities from the US to the new Center of Excellence for Reporting & Analytics in Bucharest, enhancing operational efficiency and regional collaboration.• Streamlined the sales reporting and dashboard issuance process, reducing turnaround time from three weeks to just two days, significantly improving responsiveness and decision-making capabilities. Show less

• 

  Honeywell Safety and Productivity Solutions

  Nov 2015 - now

  • Analyzed in-process data from Customer and Technical Support to identify improvement initiatives that drive business growth and enhance productivity. • Led deployment of Salesforce Case Management for global teams, ensuring effective implementation and stakeholder alignment• Collaborated with cross-functional teams to scope and prioritize deployment waves, developed project metrics dashboards, and proactively identified project and process risks.•Monitored project performance post-Go Live, established audit criteria for compliance, and documented business processes and policies.•Shared lessons learned and best practices across teams, fostering a culture of collaboration and continuous improvement.Key achievement: Successfully deployed Salesforce Case Management Service Modules, positively impacting over 1,000 employees globally and enhancing operational efficiency. Show less • Spearheaded departmental process enhancements, leading communication, education, and training initiatives, including the consolidation of existing processes and controls to drive efficiency.• Identified and documented business process challenges, effectively tracking risks and issues while implementing targeted mitigation strategies.• Collaborated with internal and external business units to devise innovative process solutions that address customer needs and improve overall service delivery.• Developed Standard Operating Procedures (SOPs) for key areas, ensuring consistency, compliance, and operational excellence across the organization.• Monitored dashboards, scorecards, and daily metrics, translating data into actionable insights to optimize operational performance.• Championed Lean and Six Sigma principles, fostering a culture of continuous improvement and operational excellence across all organizational levels.• Promoted ongoing process improvement initiatives by sharing best practices and lessons learned, facilitating knowledge transfer and strengthening team capabilities.Key Achievements:• Successfully deployed the Salesforce Case Management Service Module, standardizing processes that positively impacted over 80 employees and enhancing overall efficiency.• Led the Incoterms Change Project for all Middle East and Africa customers, ensuring compliance with new regulations and improving operational consistency.• Managed the Warehouse Relocation and ERP Reconfiguration Project, facilitating seamless deliveries across all Europe and META countries, resulting in improved logistics and customer satisfaction. Show less

  • Global Process Improvement Specialist

    Dec 2017 - now

  • Order Management Process Engineering

    Nov 2015 - now
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  Honeywell Elster

  Mar 2021 - now

  CX Prog Mgt Manager

  • Spearheaded Global Customer Experience Transformation projects, enhancing standardization, productivity, and customer satisfaction.• Designed and deployed global business processes across Customer Service and Technical Support, streamlining operations and improving service delivery.• Analyzed key performance metrics to identify root causes of issues, driving investigations and implementing corrective actions. • Conducted Customer Experience maturity assessments, providing actionable insights for continuous improvement.• Pioneered process automation initiatives and developed customer self-serve solutions, enhancing user experience and reducing operational costs. • Contributed to the CX Transformation Roadmap, optimizing processes and solutions for Salesforce CRM, ERP, Portal, and InContact. • Provided expertise in process mining and modeling tools, driving efficiency across customer touchpoints.• Developed corporate policies to standardize operations, increase productivity, and improve quality.• Acted as a change agent, influencing and leading initiatives to share best practices and cultivate a culture of continuous improvement. • Championed process improvement initiatives through audits, surveys, site visits, and other research methodologies, identifying gaps and improvement opportunities.Key Achievements: • Fixed the invoice distribution process, ensuring timely, accurate, and touchless delivery for 89,000 invoices, effectively preventing past due occurrences.• Streamlined resolution processes for over 6,000 customer disputes within three months, enhancing efficiency and customer satisfaction• Successfully deployed the Sales Lead GDM across all SBGs, contributing to revenue growth through Technical Support Show less