Xander Youssef

Experience

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  Freelance

  Jan 2012 - Jun 2018

  IT Support Technician

  Routinely maintain client computers which include software/ hardware, as well as resolving networking & compatibility issues with various electronic media.

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  Ulta

  Feb 2017 - Aug 2017

  Merchandising Assistant

  Working with a team to set up the store for customers. This includes receiving and unpacking shipments as well as placing inventory on the store floor. In addition, setting up displays for new products and advertisements.

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  Topgolf

  Jun 2017 - Jun 2018

  Server

  Working with a team in a family environment to create moments that matter for our guests on a day-to-day basis. Using technology and problem solving skills to quickly and efficiently deal with issues as they arise.

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  AT&T

  Jun 2018 - Sept 2018

  CS&O Intern

  Worked in Client Solutions & Operations department, creating several macros and applications to improve operational efficiency. Developed a bot which makes work assignments autonomously using complex logic.

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  Crestron Electronics

  Oct 2018 - Jun 2019

  Verification Engineering Intern

  Created several automated test scripts using VBA and Python for the purpose of verifying software/firmware update stability over a wide range of devices.

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  Xandr

  Jun 2019 - Aug 2019

  Summer Intern

  Worked with Linux and Amazon EC2 to trace and profile processes running on the cloud. Created multiple python scripts to assist with this process and documented many of the available tools. Headed up development on the winning submission for the AT&T Intern Automation Challenge, which is currently being used for the assignment of incoming interns as of summer 2020.

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  AT&T

  Jun 2020 - Aug 2020

  Sales Excellence Intern

  Worked with a team to find and address inefficiencies within sales and related departments. Ran deep-dive analysis of workload scoring system to determine accuracy and reliability of scores. Developed a tool in python to read information from tens of thousands of support requests and create a summary board listing insights. Created one-page "Impact Report" and templates for presentation to VPs and other leadership. Oversaw deployment and analysis of a feedback survey sent to over a thousand employees. Maintained a "101 Deck" for use in tracking updates and informing new employees. Show less

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  AT&T

  May 2021 - Aug 2021

  Compliance Summer Intern

  Worked as a full stack developer on an Agile team in the Chief Compliance Office. Led development on the recreation and upgrade from AngularJS to Angular 11 of a website used by all upper management. Included in the rewrite was several new accessibility features and the addition of an admin page to streamline future updates.

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  AT&T

  Jul 2022 - now

  • Senior Software Engineer

    May 2024 - now

  • TDP Engineer II

    Jul 2023 - Apr 2024

  • TDP Engineer I

    Jul 2022 - Jul 2023