Andrew Gipps

Experience

• 

  English Ice Hockey Association

  May 2009 - Jun 2018

  Referee/Linesman

  I am also a fully trained linesman and referee of Ice Hockey, I participate in games up to English Premier League level.

• 

  Slough Community Leisure

  Oct 2009 - Mar 2011

  Shift Supervisor

  Responsible for the Day to day operation of a Conference, meeting, and wedding venue. I was required to ensure that we delivered high levels of Customer Service and that all customers was satisfied. We achieved these goals by ensuring that we tailored each booking directly to the customers needs. We worked as a team to ensure that all the plans was in place and once handed to me, me and the team made them happen. We would be responsible for operating bars on large weddings, liaising with catering companies, and then after the events had finished, we would turn around the rooms and set up for the next events. We also had hired spaces for offices which we let out to the local council and we was responsible for maintaining them. I was left as an event manager for large scale conferences for companies such as Mars and o2. Show less

• 

  Absolutely Leisure

  Mar 2011 - Dec 2015

   Plan, develop and monitor all services to customers whilst maintaining a healthy, safe and productive work environment Plan, develop, monitor and achieve financial targets set both for income and expenditure Plan, develop and monitor projects effectively. Inspire and develop your teams and all staff to perform and achieve targets Develop productive working relations both with colleagues and external partners Excel at communication whether face-to-face, over the telephone or by email including regular team communication Drive implementation of Absolutely Leisure’s Spear values Show less Controlling all technical aspects of the business for Absolutely Ten Pin and Absolutely Fun Zone. Including Building repairs, lane maintenance, cost control and health and safety checks. Also..Acting Duty Manager when on shift, responsible for the staff, the customer experience and all aspects of Health and Safety. Fully trained Qubica AMF technician on 90XLi lane machinery.Technical work scheduling and repair organisation. Responsible for the training and development of technical staff.Part stock control. IOSH Health and Safety Qualified - Including completing and signing off all Risk Assessments, COSHH risk assessments and acting in an advisory role for the management when implementing new tasks or processes. Attending forum meetings, overseeing accident and incident analysis, ensuring that emergency system checks are done. Participating in the internal Health and Safety Audit schedule carrying out audits on other sites and being audited myself. Both internal and external. Personal license holder, Fully licensed to authorise the sale of alcohol on the premises. Show less Working under the technical manager, my job was to assist the day to day operation for the technicians in ensuring that the servicing schedule was kept up to date and that the repairs necessary was made, ensuring the minimal affect on customer experience and lane downtime. Duty manager whilst on shift ensuring, responsible for the staff, the customer experience and all other aspects of health and safety. Taking control of the safe, the floats, the handling, cashing up and banking of money according to the companies financial procedures. Appointed first aider when on site. Show less

  • Centre Manager

    Sept 2014 - Dec 2015

  • Technical Manager

    Jan 2013 - Sept 2014

  • Technical Supervisor

    Mar 2011 - Jan 2013
• 

  British Airways

  Feb 2016 - Jul 2018

  - Planning, coordinating, administration and general management of issues,which include the day-to-day supervision of support staff and overseeingcompletion of work requirements.- Motivating, organising and encouraging teamwork within the workforce toensure productivity targets are met or exceeded.- Briefing Cargo Agents on a daily shift basis of priorities for the day.- Maintaining standards of health and safety, hygiene and security in the workenvironment, ensuring cargo has been handled properly.- Control of all Dangerous Goods shipments to international destinations ensuring they are secured to IATA standards and manifested correctly. Show less

  • Team Leader (Operations Delivery)

    Feb 2016 - Jul 2018

  • World Cargo Agent

    Feb 2016 - Jul 2017
• 

  IAG Cargo

  Jan 2018 - now

  • Accountable for driving efficiency and maintaining a robust and resilient operation within own department, in conjunction with Operations Lead, Warehouse and for customer service and operational performance standards• Ensure optimal operational and cost performance within own department, using judgement to adjust priorities as necessary and making sound business decisions, balancing the needs of the customer with business performance• Responsible for all areas of people performance including line management development, team engagement, absence management and welfare, training compliance and cultural development• Tactically manage department through conducting process reviews and documentation, audit compliance for area and people and maintaining housekeeping and facilities standards• Ensure compliance with Health, Safety, Security and Customs regulations within department, especially in accordance with EU, TSA and DfT requirements• Strategic planning within department, including financial planning, and working with Resource Planning to ensure resource capabilities matches planning assumptions• Resolve issues within own department with TU representatives and inform/consult/negotiate when appropriate, in a solution orientated manner and to drive business improvement• Develop high performing teams through performance management, personal development and coaching, embedding brand values and behaviors at all times.• Deliver timely service recovery in line with service recovery proposition• Rostered Crisis escalation from the Cargo Duty Manager and responsible for the ownership and engagement of appropriate BCPs within department and for the management of these plans in the event of disruption Show less • Drive, monitor and effectively communicate to the business overall operational performance.• Responsible for the delivery of the “on the day” plan by analyzing and understanding situations to maximize performance delivery of FAP (Flown as promised) whilst on shift for the whole operation.• Liaising with internal and external stakeholders on operational needs.• Accountable overall for the whole operation whilst on shift and will act as an escalation point for any operational issues whilst finding solutions. This includes accountability for any offloads and the recovery of offloaded cargo.• Robust interaction and management of suppliers.• Delivery of IAG Cargo operating procedures and processes to ensure compliance withall Health, Safety and Security legislation.• Manage a team of flight planners, including coaching, supporting and performance management with regular 1-1 meetings.• Support and take accountability for delivery of key assigned projects. • Ensures close interaction with all operational areas to ensure resource and equipment plans incorporated into the plans. Supporting the Department Managers to ensure strict adherence to agreed processes and practices across all business areas.• Resolve local issues with TU representative when appropriate in a solution originated manner.• To ensure open communications with a constant feedback loop to ensure continuous Show less Responsible for the cargo of all five airlines within the International Airlines Group, (IAG): British Airways World Cargo, Aer Lingus Cargo, Iberia Cargo, Level and Vueling Cargo. Disciplined delivery of IAG Cargo operating procedures at a local level to ensure legislative and operational compliance Pro-actively managing their area of the business in the moment looking ahead at risks and taking mitigation, setting the business up for success. Management of people within the organisations policy’s including regular 1:2:1 with direct reports Coach and support Team Leaders to run the day to day shift by ensuring that the environment, facilities, systems and materials are available to deliver a smooth and efficient operation Accountable for the health, safety and security of the site whilst on shift to comply with operational and legislative requirements To ensure that the unit operates to the highest standards of customer service in order to maximise customer satisfaction Support and drive the delivery of Area measures and performance standards. Ensuring key performance indicators are in place and productivity goals are met Support and take accountability for delivery of key assigned projects Accountable for out of hours representation of the management team covering issues around health, safety and security Ensure the business is adequately resourced, addressing any daily shortfalls and reviewing resourcing ahead of time. Show less

  • Department Manager

    Nov 2022 - now

  • Senior Cargo Duty Manager

    Nov 2020 - Nov 2022

  • Operations Manager

    Jul 2018 - Nov 2020

  • Line Trainer

    Jan 2018 - Jul 2018