Mark J Robertson

Experience

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  Educom

  Jan 1998 - Jan 2000

  National Sales Marketing Manager
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  Penguin Books Ltd

  Jan 2000 - Jan 2001

  Web Services Marketing Manager
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  Sensis

  Jan 2001 - Jan 2002

  National Manager – Print and Online Materials
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  Australian Training Products

  Jan 2002 - Jan 2004

  National Sales/Marketing Manager
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  Various

  Jan 2004 - Jan 2007

  Marketing (Contract)

  Marketing Manager - Secure ParkingMarketing Manager - GFP Studios

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  Monash College

  Jan 2007 - Jan 2008

  Senior Sales and Marketing Executive
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  ItSMF Australia

  Nov 2008 - Aug 2009

  Marketing Communications Manager

  Optimise SEO and SEM strategies Further add value to the national membership baseEngage in DM and eDM iniatives to ensure membership growth

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  Box Hill Institute

  Jan 2010 - Jan 2012

  Business Trainer

  Facilitating the proactive learning process and student management of a number of units in business, law and marketing up to Advanced Diploma.The continuous improvement of effective online and face to face training and assessment materials locally and overseas.Assessing, leading, motivating, supervising students classroom and one on one based training.

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  ITHEA (Institute of Tertiary and Higher Education Australia)

  Feb 2010 - Sept 2010

  Business Trainer

  Facilitating the proactive learning process and student management of a number of units in business to Advanced Diploma.

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  Australian and New Zealand College of Anaethetists (ANZCA)

  Jan 2011 - Jun 2015

  ELearning Lead

  The Australian and New Zealand College of Anaesthetists (ANZCA) is the professional organisation for around 5000 specialist anaesthetists (Fellows) and 2000 anaesthetists in training (trainees).Mark was employed as a eLearning specialist with experience in strategy, implementation, instructional design and learning management systems (LMS).As eLearning Lead, Mark was responsible for taking a leadership role in the implementation of E-Learning into the ANZCA training programs.He advised on the selection of e-learning architectures and formats to support teacher training, training materials and training delivery and is involved in the selection, implementation and maintenance of on-line resources.He was an able contributor and provider of project management for e-Learning resource production, and incorporated principles of learning theory, using technology in teaching, to initiate, refine and implement instructional design modules which has resulted in engaging, accessible teaching and learning. Show less

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  Pragmatic Training

  Apr 2011 - Jul 2011

  Business Trainer

  The continuous improvement of effective training and assessment materialsInvestigate, plan, design and influence the development of online tools and the design of online and blended learning materialsApply instructional design models, learning theories, and adult learning principles to the design of eLearning materialsMonitoring delivery strategies which have been developed to ensure performance/metrics and contractual obligations are achieved.

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  Practicus

  Jul 2015 - Apr 2016

  Learning Consultant / Instructional Designer

  Analyze learning needs and goals and develop/implement training resources to meet required needs. Manage projects The development of organisational change initiativesDeveloping training materials. Lead the design and development of digital resources to support ongoing system training, including developing dynamic, interactive digital training resources to engage participants and meet the needs of face-to-face and eLearning content.Provide a high level of quality training and support for the implementation of various systems at Bendigo Kangan Institute.Contribute to development of the training strategy for face-to-face delivery in line with the needs of staff and the business.Undertake regular evaluation and review of training materials to ensure currency with any procedure, policy, legislative or other changes Show less

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  Kangan Institute - RTO No. 3077

  May 2016 - Aug 2016

  Education Solutions Specialist

  Lead the development of educational delivery methods including instructional course design with the aim of continuously improving the BKI‘s reputation for excellence in teaching, learning and service delivery education solutions. Develop a commercial focus to ensure all new product development activity has identified revenue outcomes. Develops sound working relationships with their Centre of Excellence and Learning Area representatives to develop innovative learning solutions that address learning gaps and deliver optimal learning outcomes for students. As content experts, analyse and translate a learning need into practical, effective products. Solutions may include, but are not limited to, online web-based content, practical applications, face-to-face delivery with various teaching tools and resources, or a combination of these learning delivery methods.Manages the development of quality products, or works with external providers to deliver solutions, within optimal timeframes that reflect the learning needs of the BKI and various internal and external stakeholders in the community. Show less

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  Cengage Learning Australia

  Sept 2016 - Oct 2018

  Learning Technology Partner

  This role drives innovation by identifying and supporting the overall course design needs of external customers and acts as a liaison between IT, marketing, sales, production and publishing and other internal stakeholders to reach desired outcomes.

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  Engineers Australia

  Jan 2019 - Apr 2019

  Learning Designer

  Consulting with clients and external stakeholders to identify organisational learning and development needs. Creating and customising engaging and effective learning and development courses to suit client needs including: Online learning using authoring tools such as Articulate Storyline, Adobe Captivate and Adobe After Effects.Face-to-face workshops, including facilitator guides, learner resources, slides and other resource materials. Manage learning development projects from start to conclusion Curating content to support learning and organisational outcomes. Apply new and improved learning practices by keeping abreast of innovation and research in the field of learning. Working collaboratively and openly with colleagues to share ideas and experience, to help foster a collegiate environment of continuous improvement and professional and personal development. Show less

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  Department of Transport

  Apr 2019 - Oct 2020

  Instructional Designer / Facilitator / Trainer

  Project manage learning development projects from start to conclusion Project co-ordination with the portfolio project management development team (Sri Lanka)Creating and customising engaging and effective learning and development courses to suit client needs using Adobe Captivate, the Adobe Creative Suite, Sway, Office 365, Dynamics 365, Teams, Stream, Planner, Videoscribe, WalkMe. Online learning using Moodle.Face-to-face workshops, including facilitator guides, learner resources, slides and other resource materials. Have substantial knowledge of large scale systems implementation, including complex projects requiring test system access and data set up for learning development.Strong analytical skills to undertake analysis and process mapping. Show less

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  Camms

  Jan 2021 - Dec 2021

  Learning and Development Consultant

  Project managementProvide oversight for transitioning to an updated (next generation) LMS platformImprove LMS platform and content design and development with a future proof approach that focusses on the globalisation of content Direct the Camms College Team to assess and continually improve the training delivery framework (Sri Lanka)Design, develop and facilitate learning materials that further drive engagementWork with key stakeholders and clients to assess, plan, design and develop training through a variety of outputs Continually monitor, evaluate and recommend learning initiatives in response to relevant emerging industry and regulatory trendsUndertake training requirements analysis with new and existing clients through the provision of TNA’s in conjunction with training plansConsult on change management initiatives as required Show less

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  The Salvation Army

  Apr 2021 - Mar 2022

  Learning and Development Consultant

  Creating and customising engaging and effective learning and development courses Creating workshops and webinars, including facilitator guides, learner resources, slides and other resource materials.Creating training plansWork with key stakeholders within multiple projects to assess, plan, design and develop training through a variety of outputsComplete training requirements analysis enterprise and department wide

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  EWorks

  Mar 2022 - now

  Service Delivery Manager

  Oversees and optimises the IT service delivery to align with business objectives and meet defined SLAs. Monitors performance and implements corrective actions to ensure continuous improvement.Project management. Produces project documents, including Project Initiation Documents and project plans. Manages project delivery, schedule, project goals, scope, status and reporting.Works with business development in the creation of proposals/tender responsesWorks with the content development team to ensure high quality, compliant, engaging and accessible learning objects that adhere to best practicesCollaborates with technical teams to resolve incidents, problems, and service requests promptly. Serves as the primary point of contact for stakeholders, maintaining strong relationships and addressing their needs.Conducts regular service reviews to assess performance, identify opportunities for improvement, and mitigate risks. Drives the adoption of ITSM tools and best practices to enhance efficiency and quality.Mentors and leads a high-performing IT service delivery team, fostering a culture of excellence and accountability. Analyzes service delivery performance and presents actionable insights to senior management.Manages financial aspects of service delivery and identifies cost-saving opportunities. Show less