Jordan Kiser

Experience

• 

  Kelly Services

  Jul 2009 - Dec 2009

  Web Content Developer

  • Established a solid understanding of Microsoft Commerce, updating and maintaining web content data for direct-to-consumer e-commerce sites, including Hanes.com and ChampionUSA.com• Contributed in standardizing quality assurance and data validation procedures and steered the modernization of various other business processes, developing new and further refining existing structured business practices• Initiated systematizing data entry procedures with the development and compilation of various applications / routines, transitioning operations from fully manual functions to highly automated systems, facilitating increased profits and decreased paperwork, cutting costs and improving efficiency Show less

• 

  Hanesbrands Inc.

  Jan 2010 - now

  • Fulfilling a vital role as a product visionary and Agile team leader, spearheading initiatives to expand and evolve e-commerce capabilities, guiding the product backlog for website consumer experience to ensure alignment with the strategic roadmap and overseeing the delivery of incremental product enhancements to Hanesbrands’ B2C e-commerce sites spanning from global SEO improvements, through comprehensive site redesigns, to realizing lighthouse scores of up to 100• Fostering a collaborative, highly-motivated work environment, enabling team members to excel and promote a culture of continuous improvement through knowledge sharing and advocacy Show less • Attained Certified Scrum Product Owner certification to deepen expertise in Agile methodologies and played a central role, acting as a catalyst and advocate for cultural change, helping facilitate the organization's transition to Agile practices and embracing of Agile methodologies• Co-organized and co-led the inaugural Agile team, building and maintaining the product backlog and ensuring the successful implementation of incremental product enhancements across our B2C e-commerce sites, including but not limited to integrations with e-gift card provisioning and redemption services, improvements to search and personalization capabilities via AI-powered search services, international marketing enablement through cross-border e-commerce tagging and attribution events as well as various page speed, performance and user experience optimizations Show less • Forged a strong presence in cross-functional environments among a variety of business units and third parties, managing vendor relationships and working closely with business partners in strategic project planning and requirements analysis for small to large-scale projects including but not limited to successful integration of B2B applications into WebSphere Commerce, architecting new B2C e-commerce sites and applications, grounded on corporate acquisitions, consolidating multiple independent B2C e-commerce sites into a shared-cart experience and evolving various B2C e-commerce websites with applications to support international shipping• Acted in fundamental roles for various special projects, exhibiting comfort with executive presentation and thought leadership, reporting directly to the CIO, interviewing various IT and business units, appraising existing and new processes throughout the breadth of the supply chain, understanding critical success factors to help establish key performance indicators as well as to propose and realize various improvements across each unit• Assumed responsibility for seeing projects through all phases of the software development life cycle, driving and participating in functional design, development, implementation, test plan / case scripting and unit testing of complex front-end and back-end applications• Fulfilled a key role in the growth and support of a global e-commerce business, developing skills in others by directing and mentoring, demonstrating organized defect and enhancement documentation / tracking, delegating of various development and support tasks, managing quality assurance, providing complex problem solving and proactive root cause analysis, designing and driving the implementation of reporting solutions for data harvesting and digital analytics as well as researching and steering the business in adopting and utilizing new technologies Show less • Collaborated in cross-functional settings with peers and third parties, facilitating successful planning and execution of technology initiatives including but not limited to migrating multiple B2C e-commerce sites to a new, bleeding-edge e-commerce platform solution, exercising all phases of the software development life cycle• Developed experience with the IBM WebSphere Commerce suite, updating and maintaining web content data and developing various JavaScript applications for direct-to-consumer e-commerce sites, including Hanes.com, ChampionUSA.com, OneHanesPlace.com and JustMySize.com• Provided technical support and maintenance services for an existing suite of applications, extending from identifying various application defects to realizing bug-remediation and implementing application enhancements, involving issue and project tracking as well as test management and software quality assurance• Delivered a wide range of technical support and guidance for peers and business users, extending from basic systems and network support to complex applications support, including but not limited to steering development of applications of varying complexity to assist in and modernize routine operations Show less

  • Lead Technical Solution Owner

    Oct 2021 - now

  • Lead Applications Analyst

    Oct 2020 - Sept 2021

  • Senior Applications Analyst

    Feb 2013 - Sept 2020

  • Applications Analyst

    Jan 2010 - Jan 2013