
Jackie Douches

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About me
Trade Development Director - Fine Wine, Luxury Spirits at Southern Glazer's Wine & Spirits
Education

Michigan State University
2006 - 2010Bachelor of Arts Media Communications & Technology; BusinessActivities and Societies: APASO, LGBTA, Entrepreneurship Association, Wonders Hall Government.
Experience

Michigan State University
Feb 2008 - Feb 2011-Worked on the MSU Enterprise Business Systems Projects (EBSP) to integrate administrative business systems which replace and upgrade existing financial, human resources and research administration systems within the university;-Worked on the SAP HR/Payroll Module in various testing environments such as the development client, quality assurance client and production client;-Created excel spreadsheets for upload to systems testing, created simple MS Access queries,-Created HR/Payroll SAP master data infotypes for processing test case scenarios;-Researched differences in SAP against legacy systems and used SAP transaction codes (SE16) to extract data for comparisons;-Created Business Process Procedures (BPP) for training materials and used RWD (U-Perform) software for creating on-line tutorials;-Performed functional unit testing of infotypes and performed integration testing between Employee Self Service (Test Portal) and employee master data;-Corrected errors in the BDC Session and File store for conversion testing;.-Participated in mock cutover testing in the production client;-Responsible for setting up laptops for central administration and end user training by loading transaction codes and parameters;-Created variants for production in various programs, i.e. Payroll Process, Pre DME, DME, CIPE. Show less
Student Information Technology Assistant
Jan 2009 - Feb 2011Web Developer
Feb 2008 - Dec 2010

EPI-USE
Jan 2011 - Jan 2014SAP Consultant/Client Service Lead-Provided outlines of the project overview, scope, high-level risks and costs, and implementation strategy-Responsible for the training activities for the entire Boston University implementation and for the timely completion of Boston University training objectives-Collaborate with consulting team and BU team to finalize design of training curriculum and training materials-Assist in development and provide ongoing maintenance of ILT (instructor led training) content. ILT materials will include but are not limited to PowerPoint presentations, Work Instructions and Exercises (using BPPS and Simulations in RWD/uPerform), Quick Reference Guides (QRGs).-Collaborate in execution of End User Training Strategy and all key project deliverables.-Maintain Business Process Procedures (BPPs) and Simulations using the RWD/uPerform application -Maintaining / updating employee and HR master data in GSAP/1SAP - incl. completion of bulk data changes, on boarding, terminations, time sheet entry, allowances and deductions -Processing of organizational changes including org units, position creation and maintenance -Developing and running ad-hoc and standard queries/reports in SAP as required to support line managers and other HR staff, ensuring data quality and appropriate timeliness -Managing SAP reporting processes, incl. data analysis, data quality assurance, tracking of process completion and performance-Maintaining HR / personnel records - incl. filing, archiving, scanning (as per standard process in respective asset). -Create proposals and collateral material to support business development, new business acquisition, and client retention efforts-Develop, produce and distribute materials to ensure quality proposals and compliance with provided RFQ/P requirement-Review RFI/RFQ/RFP solicitation requests and create outlines based on client-specific requirements-Serve as main point of contact for marketing/department managers for the extent of pre-sales process Show less

Accountemps
Feb 2013 - Jan 2014Staffing Manager• Responsible full cycle recruitment process; sourcing, interviewing, qualifying, and placing Accounting and Finance professionals, as well as, Technology Professionals.• Worked with decision makers on all levels of hiring process including: Identifying specific skill needs, determining appropriate salary ranges, negotiating the offers and getting the close• Responsible for training new employees; act as a mentor to new hires (recruiters)

SNI Companies
Jan 2014 - Oct 2015• Managed a team of 8 staffing managers, both in a permanent and contract division of IT, with two daily meetings and goal setting, weekly training and reporting 4 times a week to the AVP (twice per business unit)• Conducted daily training and weekly lunch-and-learns with the entire team to ensure consistent growth as 7 of 8 of the employees were all hired within 4 months• Met regularly with Managing Directors of other Lines of Business to review/coordinate sales efforts and build territory business plan• Reached #2 on the yearly Gross Margin “Scorecard” for the year after only 11 months. Show less
Managing Director
Jan 2015 - Oct 2015Division Director
Jan 2014 - Jan 2015

Hunter Hollis
Oct 2015 - Jan 2016Business Development Partner• Developed and implemented sales strategies for new account prospects and growth opportunities within active and inactive accounts• Identified prospects and develop sales strategies to secure profitable new business. Including sales/solutions calls, networking/marketing activities, competitive analysis, coordination of presentations and proposals, and client meetings• Scheduled meetings with hiring managers and decision makers to go over immediate, quarterly, and annual forecasted needs, budgets and finding pain points where my company can provide services.• Had the largest one-time “finders-fee” the division had ever seen ($37,000) paid to Signature Consultants• Strategized with top Global HR team at Southern Wine and Spirits during merger with Glazer’s Show less

Southern Glazer's Wine & Spirits
Aug 2016 - nowSUPPLIER MANAGEMENTManaged a luxury wine and spirits portfolio of 30 suppliers and 1000+ SKUs with a portfolio of $155.3 m (+15.3%), $37.6m GP $ (+15%), and 855,602 cases (+14.6%)Lead supplier planning initiatives, including supplier meetings, programming communication, and business reviews with SGWS leadership. Executed the plan in conjunction with the sales teams, operations, and the local and regional suppliersUtilized various available analytic tools (Compass, Neilsen, OneSource, SalesForce Analytics, etc...) to identify local market intelligence and opportunities – consumer shifts/trends, channel dynamics, key regional accounts, etc...Partnered with my supplier to build effective programs and directed the implementation of new and existing marketing programs utilizing data, accurate tracking, and clear communication with the supplier and internal SGWS leadership team, and salesforceOnboarded new suppliers and launched the brands within SGWS and Signature DivisionsSGWS OPERATIONSSuccessfully managed the forecast (80% accuracy), inventory, demand planning, and shipping of new and existing supplier portfolios during an unprecedented supply chain challenge through consistent organization, constant communication with logistics Worked with finance to oversee funds and banks as related to local marketing, samples, printing, and brand planningBuilt POS, innovation, and VAP plans to help differentiate my brands in the competitive Florida marketSALES TEAM COLLABORATIONDelivered marketing brand plans to the sales force and management teams with comprehensive, consistent, and relevant communicationLaunched real-time inventory updates, tested faster pricing communication, managed and implemented governor updates, and consistently responded to market-specific questions from the sales teamLed and spoke at every Signature & Craft Collection in person and virtual GSM Show less •Managed the launch of the Kentucky and Ohio markets in the Miami office with a one-month ramp-up time within 2 different Legacy companies, systems, and operations•Lead a team of 11 consultants, in 2 markets and a team of dedicated National Accounts Salespeople. A rolling 12-month portfolio of $32+ million in Net Sales with an average of 128% growth month-over-month•Lead and managed training initiatives by conducting ongoing sales and customer service training programs daily. Created a multi-level sales training based on the level of experience and length of time in the sales role•Developed analysis process that provided insight into inside sales operations by utilizing data from Diver and BI-HANA to give perspective to the state and consultants to strategically grow their book•An avid leader in the VolunCheers community of Southern Glazer’s, leading awareness events and attending fundraisers Show less
Trade Development Director - Fine Wine, Luxury Spirits
Jan 2020 - nowManager of Kentucky & Ohio
Dec 2017 - Jan 2020Sales Consultant
Aug 2016 - Dec 2017
Licenses & Certifications

WSET Wine and Spirits - Level 2
Jun 2018
WSET Level 2 Award in Spirits
WSET — Wine & Spirit Education TrustAug 2017
WSET Level 1 Award in Sake
WSET — Wine & Spirit Education TrustDec 2016
Introductory Sommelier Course
The Court of Master SommeliersSept 2018
Wine Level 3
Wine & Spirit Education TrustOct 2024
Honors & Awards
- Awarded to Jackie DouchesGraduate of Exceptional Leaders Program (ELP) Southern Glazer's Wine and Spirits Nov 2022 The Exceptional Leaders Program (ELP) is Southern Glazer's flagship leadership development program designed to prepare, train and educate our future leaders for success and growth within the organization. Since its inception, ELP has delivered a multifaceted curriculum, including executive-level education through Southern Glazer's executive leadership development and partnership with other universities, such as Florida International University (FIU) and University of North Carolina (UNC).
Volunteer Experience
Committee Member
Issued by VolunCheers on Nov 2018
Associated with Jackie Douches
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