Marten Nugis

Experience

• 

  Myrorna

  Mar 2017 - Jan 2018

  Sales Consultant
• 

  Tietoevry

  Mar 2018 - now

  Acting as SIAM Service Manager governing and reporting on customer IT processes across all vendors. -Supporting and creating processes for multiple companies in banking as well as environmental services with (Major) Incident, Service Request, Problem, Change, Ticket Lifecycle and Event Management. - Have also set up and closely monitored Service Desk processes and best practices. - Onboarded various 3rd party providers to customer domain both operationally as well as tactically. Supported an international telecom company in regards of account creation and handling as well as workstation troubleshooting and support. Helped onboard and train new colleagues.

  • SIAM Service Manager

    Feb 2019 - now

  • Service Desk Specialist

    Mar 2018 - Feb 2019