Kory Garcia

Experience

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  MMAD Management

  Feb 2015 - Dec 2015

  Media Assistant

  • Create cover art for songs to be released through Beatport and iTunes. Design and resize final deliverables for Facebook, Twitter, Soundcloud and YouTube sites to be advertised worldwide.• Produce YouTube videos, creating cover art using graphic assets from a designer. Create media with logo awareness and name brand content marketing. Communicate with creative directors while working with a group of members and clients on creative designs and production ideas. • Create a social media calendar for all artist content to be posted throughout the month, ensuring copies are correct and all links are active. Show less

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  Incase

  Dec 2015 - Mar 2017

  Developing a nice rapport with customers during my time as a CS Rep, I began looking for additional ways to create revenue through Customization of our bags. Upper management recognized the hunger for knowledge I had with the Incase product selection and I was promoted to the Sales Team. As the Main point of contact for all incoming B2B and Corporate Sales, it was my job to develop relationships with new and repeat customers for all products encompassing the Incase brand. This included working with Resale marketing firms, ASI/PPAI partners as well as Education and Non-Profit organizations.Qualifying potential customer order specifications and deadlines, I would attempt to gain a clear understanding of the client's needs and requirements. This would include negotiating the terms of potential purchases with items such as: price, customization costs, timelines and delivery terms.Through our local vendors, I was able to build a Customization team to manage a pipeline of projects, aligning customer expectations with the correct product + customization options. Utilizing heat transfer, embroidery, and laser etching, we offered the quickest turn-around times in the industry - with projects being shipped within 4 business days. This accelerated project timeline allowed for an influx of new business, which allowed us to grow our footprint in the Promo industry. Managing multiple high-volume orders simultaneously, documenting the process and best practices for each client I was able to develop an efficient workflow. I created a program to trouble-shoot order issues, and communicate effectively amongst vendors to ensure project deadlines and optimal quality. During this period, I was able to grow the business from $75,000 to $250,000, while implementing strategies and learning from mistakes. Show less • Was 1 of 2 Customer Services Representatives and main contact for Incase Customers and employees. I Handled all incoming calls, e-mails, and Social Media inquiries for consumer support, while working in a fast paced environment and maintaining a professional attitude.• Maintained a balance between customer support and company policy, ensuring that customers were satisfied while keeping brand integrity. Amazon E-Commerce Project • Set up Amazon E-commerce Channel for Incase Designs. Utilized flat-files to communicate information through Excel spreadsheets into the Amazonplatform.• Input all sales information, with content including: weights/dimensions, descriptions, pricing andimage links, maintaining optimum efficiency and accuracy, while meeting deadlines.• Ensured all images for products were linked and had the correct specifications for optimal visibility.• Worked in a group setting, including conference calls, email chains and general communications forAmazon launch, correspond directly with Amazon in relation to quality assurance on work completed and follow ups for shipments. Show less

  • B2B/Corporate Sales

    Oct 2016 - Mar 2017

  • Consumer Support

    Dec 2015 - Oct 2016
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  Incipio Group

  Mar 2017 - Aug 2019

  Upon the closure of the Incase offices in Chino, the Incase group was brought to Irvine and Incipio Group World Headquarters. This was a welcomed change for me, as I was asked to join the Enterprise team and was given more responsibility, including additional brand resources:This includes optimizing workflow amongst an assortment of products and brands:• Incipio - Custom Phone cases, Portable Power and Tablet Protection.• Incase - Custom Soft Goods• Braven - Personalized Bluetooth Speakers/Earbuds• Griffin Technology - Tablet Protection and Portablepower.With a healthy competition in mind, I developed a hunger for business and began pursuing Outbound Leads and additional streams of revenue. This included cold-calling and prospecting potential customers, both regionally and on the national level. Building upon my previous customization program, we were able to ramp up our business, implementing new strategies and ensuring optimal workflow, while minimizing errors and customer turn-over. This included creating Selling tools, and Decks, that illustrate Incipio Group's full capabilities.Helped Launch the Enterprise Service division of the company, offering OEM, Customization, Private Label and Design services. With the help of the internal product team, we were able to develop new customization options to generate an additional $500,000 in revenue with Incase soft-goods. We did this by working directly with the factory on large-scale projects and SMU's (Special Make-up). This includes custom zipper pulls, debossed lining, and enhanced embroidery/TPU capabilities.We utilized new customization techniques on our full product selection such as Incipio Phone Cases, Griffin Power Banks, and Braven Bluetooth speakers to create additional revenue. By offering customization on our whole product selection, we cemented our space in the ASI/PPAI market and joined late July.• Grew revenue from $250,000 to approximately $1.5 million annually. Show less

  • Account Executive

    Jan 2018 - Aug 2019

  • Enterprise Sales

    Mar 2017 - Jan 2018
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  Better Daze, LLC

  Aug 2019 - now

  Founding Partner

  I manage a Sales and Production team to ensure that goals are made and deadlines are met. We Increase revenue through value-add services, utilizing trade shows, networking and industry contacts to keep up with the needs of a constantly evolving business model. Post-COVID, we have all seen a shift in business from both New and Existing customers. Relationships are cultivated through tough times and we found 80% of our customer base stuck with us, battling hand in hand. When your customers business is affected, so is yours and relationships will be the only positive to pull you through.Knowing the right product or service to offer is the key, so we keep our finger to the pulse of the latest trends, with an emphasis on Sustainable practices, including Production Up-cycling, Recycling and using ECO Friendly materials. Implementing Quality Control Standards & Procedures, we are able to achieve a consistently accurate representation of what you are looking to achieve.With a multi-industry service approach, we keep an "outside the box" mentality on what customers and sectors to service. Where there is opportunity, there is growth and I am always up for a challenge or the opportunity to learn a new skillset. Jack of All Trades, Master of None, does not apply to those who are truly passionate about bettering themselves daily. Better Than Yesterday, Not as good as tomorrow. When owning a small business, there is a constant pressure, that is only subsided when the bills are paid, opportunities are closed and growth is in within sight. The journey never ends and we all find ourselves being challenged to make the next move for advancement. Improvement, Progress and Change are demanded, if you want to remain motivated and relevant. Show less

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  California Security Solutions, LTD.

  Sept 2022 - now

  Field Service Manager

  With an immediate need to secure 300+ Verizon cell tower sites, I relied on my background in Project + Inventory Management to plan and implement Security Installs at Sites all over Northern and Central California. Managing a team of 3, we were able to effectively train and deploy Technicians to efficiently complete installs at varying locations from Shelters, Co-locations to in-room servers.Worked directly with Verizon technicians to ensure accessibility to all 300 locations was achievable, strategically planning where to begin and end deployments. Managed inventory for several different security installs including Push Bars, Square Bolts and Lever Locks.Work directly on American Tower, Crown Castle and any other Verizon supported Cell-Tower shelters. Show less

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  Outdoor Tech®

  Apr 2024 - now

  Inside Sales and Sales Operations Manager