Melissa Steinfeldt

Experience

• 

  Surrey Downs Medical Centre

  Jan 1986 - Jan 1991

  Medical Receptionist

  Booking appointments in manual diary, performing manual Medicare documents and payments, sterilising medical instruments, phone / counter enquiries assisting patients and staff, liaising with Medicare. Providing first point of contact, following OHS procedures. Understanding and communicating effectively with culturally diverse clients.

• 

  Franklins & Family Supermarkets

  Jan 1991 - Jan 1993

  Finance / Cash Officer

  Collating daily reports, counting and dispersing floats, organising pay packets and payslips, balancing checkout tills, counting large volumes of money, banking duties.

• 

  European Joinery & Furniture

  Jan 1995 - Jan 2005

  Receptionist

  Banking, answering customer queries both face to face and over the phone, Faxing, Photocopying and general office duties, wages and payroll, data entry, accounts payable, invoicing / receipting. Liaising with clients and suppliers.

• 

  YELLOW COURIERS LTD

  Feb 2005 - Sept 2005

  Telephone Operator / Despatch Officer

  Customer Service, despatch jobs to drivers, perform call backs to clients to notify of delivery times, work within the messenger post service, troubleshooting and handling customer queries and complaints.

• 

  Life Without Barriers

  Jan 2011 - Jan 2015

  As above and including (but not limited to) leading and supporting a team of Disability Support workers to provide high quality care for clients across two 24/7 supported accommodation properties and 1 transition to independence client. Liaising with relevant stakeholders. Over seeing IP’s and staff rosters. Role modelling, job support and supervision to Support Workers. Attending meetings and assisting across other Disability programs. Delivering Sexual Health Education sessions to clients and Disability Support Workers. Show less Support work for clients with disabilities both physical and intellectual. Support clients in all aspects of their lives, in a 24/7 supported accommodation environment. Administration of medication, transporting clients to and from appointments or to attend social events, domestic cleaning, case notes, keeping accurate records of current medication, times given, route etc, maintaining a calm, happy, safe and healthy environment, role modelling behaviours and keeping up to date with company policies, procedures and safe work practices. Show less

  • Senior Support Worker

    Sept 2012 - Jan 2015

  • Team Leader

    Sept 2011 - Jan 2015

  • Support Worker/Senior Support Worker/Acting Team Leader

    Jan 2011 - Jan 2015
• 

  Life Wihtout Barriers

  Jan 2015 - Jan 2016

  Team Leader

  As Above and including (but not limited to) Coordination and management of the daily operations of assigned programs, Implementation of Support Plans, ICMP’s, PBSP’s, and PCIP’s, developing and maintaining positive relationships with stakeholders, Supervision of SSW’s, Identifying Community resources for clients, Undertaking direction from Operations Manager and Program Manager, Maintaining responsibility of ensuring CIRTS, rosters, timesheets meetings are all carries out and completed to a high standard, comply with all LWB policy, procedures, codes and practices. Show less

• 

  MAX Employment

  Jan 2015 - Jul 2016

  I work as a Disability Employment Consultant. Regularly engaging with Job Seekers for intensive job searching and goal setting. Marketing job seekers into sustainable employment including cold calling and reverse marketing, selling benefits of employment to job seekers and providing support to maintain employment, working with local employers to fill current and emerging skills shortages, supporting Clients through the Return to Work Phase and also whilst in Post Placement support, having a clear understanding of the integrated model used by Max Employment. Show less Regularly engaging with Job Seekers for intensive job searching and goal setting.marketing job seekers into sustainable employment including cold calling and reverse marketing, selling benefits of employment to job seekers and providing support to maintain employment, working with local employers to fill current and emerging skills shortages, supporting Clients through the Return to Work Phase and also whilst in Post Placement support, having a clear understanding of the integrated model used by Max Employment. Show less

  • Placement Consultant

    Jan 2015 - Jul 2016

  • DES Placement Consultant

    Jan 2015 - Jul 2016
• 

  Brain Injury SA

  Jul 2016 - Feb 2020

  • Program Coordinator

    Jul 2017 - Feb 2020

  • Vocational Consultant

    Jul 2016 - Jul 2018
• 

  Baptist Care (SA) Inc

  Feb 2020 - now

  • Service Delivery Manager

    Oct 2023 - now

  • Team Leader Disability Pathways

    Feb 2020 - Nov 2023