Jaco De Kock

Jaco De Kock

Manager - Operational Design

Followers of Jaco De Kock203 followers
location of Jaco De KockCity of Cape Town, Western Cape, South Africa

Connect with Jaco De Kock to Send Message

Connect

Connect with Jaco De Kock to Send Message

Connect
  • Timeline

  • About me

    Checkers Sixty60 Solution Manager at ShopriteX

  • Education

    • MICT SETA

      2017 - 2018
      National Certificate: Business Analysis Business Analysis
    • Paul Roos Gymnasium

      1996 - 1998
      High School
    • University of South Africa/Universiteit van Suid-Afrika

      2008 - 2009
      Postgraduate Degree - B.Comm Honours Business, Management, Marketing, and Related Support Services
    • Faculty Training Institute

      2017 - 2018
      Advanced Business Analysis Business Analysis Distinction
    • Stellenbosch University/Universiteit Stellenbosch

      1999 - 2001
      Bachelor’s Degree Marketing/Marketing Management, General Cum Laude
  • Experience

    • Dialoge Group SA (Pty) Ltd

      Jun 2003 - Dec 2008
      Manager - Operational Design

      Consulted to blue-chip corporates exploring outsourcing their call centre operations. Role encompassed the development of an outsourcing business case, proposing the most appropriate transition model, developing a transition blue print and documenting best-practice SOPs, delivering exec feedback on findings. Clients included MTN SA, African Bank, Virgin Money, Johnson & Johnson.Project Management and Transition services of companies who have decided to outsource their call centre operations. Clients include MTN SA, Absa Bank, Barclays Bank UK, British American Tobacco. Show less

    • Dialogue Group SA (Pty) Ltd

      Jan 2009 - Feb 2010
      Quality Assurance Manager

      Quality assurance of call centre operations to ensure compliance to customer standards and legislative requirements.

    • Brandhouse Beverages (Pty) Ltd

      Jul 2010 - Jan 2016
      Sales Force Automation Specialist

      Manage the end-to-end technology platforms of our mobile field sales force, as well as the support and enhancement of reporting, analytics and communication tools through which information is channelled to our commercial division. The objective is to build a more effective sales organisation that can operate independently of traditional brick-and-mortar infrastructure, by engaging class-leading technology and operational processes that integrate seamlessly into daily routines and ways of working. Show less

    • The Shoprite Group of Companies

      Feb 2016 - Aug 2023
      Business Analyst

      Develop customer-centric marketing capabilities enabled by omni-channel technology platforms.

    • ShopriteX

      Jul 2017 - now

      eCommerce build-outDigital content management

      • Checkers Sixty60 Solution Manager at ShopriteX

        Aug 2023 - now
      • Senior Business Analyst

        Jul 2017 - Aug 2023
  • Licenses & Certifications

    • Certified SAFe® 5 Product Owner/Product Manager

      Scaled Agile, Inc.
      May 2022
      View certificate certificate
    • Certified SAFe® 5 Product Owner/ Product Manager

      Scaled Agile, Inc.
      May 2022
    • Certified SAFe® 6 Agile Product Manager

      Scaled Agile, Inc.
      Aug 2024
      View certificate certificate