Jaco De Kock

Experience

• 

  Dialoge Group SA (Pty) Ltd

  Jun 2003 - Dec 2008

  Manager - Operational Design

  Consulted to blue-chip corporates exploring outsourcing their call centre operations. Role encompassed the development of an outsourcing business case, proposing the most appropriate transition model, developing a transition blue print and documenting best-practice SOPs, delivering exec feedback on findings. Clients included MTN SA, African Bank, Virgin Money, Johnson & Johnson.Project Management and Transition services of companies who have decided to outsource their call centre operations. Clients include MTN SA, Absa Bank, Barclays Bank UK, British American Tobacco. Show less

• 

  Dialogue Group SA (Pty) Ltd

  Jan 2009 - Feb 2010

  Quality Assurance Manager

  Quality assurance of call centre operations to ensure compliance to customer standards and legislative requirements.

• 

  Brandhouse Beverages (Pty) Ltd

  Jul 2010 - Jan 2016

  Sales Force Automation Specialist

  Manage the end-to-end technology platforms of our mobile field sales force, as well as the support and enhancement of reporting, analytics and communication tools through which information is channelled to our commercial division. The objective is to build a more effective sales organisation that can operate independently of traditional brick-and-mortar infrastructure, by engaging class-leading technology and operational processes that integrate seamlessly into daily routines and ways of working. Show less

• 

  The Shoprite Group of Companies

  Feb 2016 - Aug 2023

  Business Analyst

  Develop customer-centric marketing capabilities enabled by omni-channel technology platforms.

• 

  ShopriteX

  Jul 2017 - now

  eCommerce build-outDigital content management

  • Checkers Sixty60 Solution Manager at ShopriteX

    Aug 2023 - now

  • Senior Business Analyst

    Jul 2017 - Aug 2023