Mike Nicol

Experience

• 

  CSC

  May 1988 - Apr 1989

  Programmer/Analyst

  Performed software development on a U.S. Air Force project for CSC, a $16 billion global IT company.

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  Convergys

  May 1989 - Aug 2012

  Responsible for all aspects of one or more client programs including: served as the primary client interface relating to the delivery of Convergys solutions and services, contract management, client relationship development and customer satisfaction, new business development, financial management and overall service delivery.• Supported client programs including: Duke Energy, AT&T, Cellular South, Verizon Wireless, Mobile ESPN, Disney Mobile and Visage Mobile with typical annual revenue of $5-10 million• Direct supervisory responsibilities for 2-3 staff members and indirect responsibility for 10-20 staff per client program• Led contract termination settlement negotiations with Mobile ESPN resulting in collection of $1.9 million in termination fees• Provided contractual and financial consulting on new business capture efforts Show less

  • Program Manager

    Aug 2002 - Aug 2012

  • Information Systems Manager

    Aug 1999 - Jul 2002

  • Systems Analyst

    May 1989 - Jul 1999
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  Netcracker Technology

  Sept 2012 - May 2014

  Project Manager

  • Responsible for overall software release deployment success• Worked with project managers, development, testing and operations teams to ensure all release milestones and project deliverables are met according to schedule• Created detailed release deployment plan including mitigation plans• Managed scheduling and deployment of production defects within software releases• Reviewed weekly release status reports with client management team• Project management duties include developing project timeline and ensure all project deliverables are completed through all phases of software development lifecycle, creating resource forecasts and serving as primary contact for client and internal teams. Show less

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  Fidelity Investments

  Jun 2014 - Jan 2018

  Scrum Master

  • Led a cross functional team responsible for developing an advisor communication application used by 10K+ associates to create and distribute personalized, customized collateral to clients. Within a few months this new agile team was delivering at a predictable velocity and had earned the trust of our Product Owner and business partners.• Led a cross functional team responsible for developing the Fidelity Driven Communications platform consisting of microservices and APIs that support print and email communications from upstream sources across the firm. Despite technical challenges and learning curves this team was first to deliver Node JS microservices, APIs and an AWS cloud messaging queue.• Led a cross functional team responsible for driving a print reduction initiative which through software and process improvements accounted for $1M in cost savings.• Facilitated Daily Scrums, Sprint Planning, Backlog Refinement, Sprint Reviews and Retrospectives• Collaborated with Product Owner and business partners including help drive backlog refinement and estimation• Facilitated coordination and communication across agile teams through demos, reviews, Scrum of Scrums and knowledge sharing sessions• Led creation of team artifacts including Definition of Ready, Definition of Done and Team Working Agreements to establish team norms and alignment• Effectively delivered impediment resolution for my teams to improve team productivity• Successfully led teams following both Scrum and Kanban methodologies• Received certifications for Scrum Master, Product Owner and SAFe Agilist• Experienced with JIRA Software for agile project management• Served as traditional project manager prior to Scrum Master role Show less

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  FIS

  May 2018 - Dec 2019

  Sr. Project Manager

  • Managed a team of project managers in our Managed IT Solutions business unit which delivers a full range of outsourced IT solutions and services to regional banking institutions.• In addition to managerial duties, I actively served as a lead PM for individual projects. Typical projects are associated with the management and support of banks IT HW/SW and network infrastructure.• As the PM lead, I successfully introduced new processes and procedures within our division with regards to the project work request process and execution of project delivery.• Project revenues increased upon my joining the team as a direct result of improvements in process and oversight Show less

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  Fidelity Investments

  Jan 2020 - now

  Scrum Master