Vinal Anand

Experience

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  KFC

  Jan 2014 - Feb 2017

  Assistant Manager

  • Oversaw and reconciled all cash transactions. • Assisted with customer general enquiries over the phone and in person. • Resolved customer issues promptly and effectively. • Managed store stock levels, cash flow and staff rosters. • Utilised our customer feedback system to improve the store reputation and ensure strong customer service and product quality. • Kept staff up to date on new KFC events, promotions and procedures. • Oversaw interview process, recruitment and training of new staff. • Documented store faults and equipment malfunction and arranged repairs. Show less

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  AusPac Finance

  Aug 2016 - Oct 2017

  Application Support Analyst

  • Provided a suitable networking infrastructure for a small financial business. • Installed and maintained multiple Microsoft Windows systems. • Resolved various technical issues with multiple bank and middleware financial applications.• Preformed quality of life changes to multiple software and operating systems. • Informed staff about utilising new software features to improve work efficiency. • Recommended hardware and software ideas to further improve their business and allow for future business growth. • Provided over the phone and remote technical support 24/7. Show less

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  David Jones

  Dec 2017 - now

  Responsible for the leadership and management of David Jones and Country Road Group IT Service Desk team who provide 1st and 2nd level support to over 2000+ head office team members and over 500+ David Jones and Country Road Group stores across Australia and New Zealand. Responsible for coordinating the Service Desk team and provide a high level of customer service and technical solutions to achieve retail system stability within IT and exceeding SLA metrics, resulting in the increase of staff motivation and productivity. Provided 1st level and 2nd level technical phone, email and walk-up support within the defined SLA’s ITIL environment to over 2000+ head office team members and 500+ stores across David Jones and Country Road Group across Australia and New Zealand.

  • IT Services Team Lead | IT Management

    Jan 2021 - now

  • Service Desk Coordinator

    Nov 2018 - Dec 2020

  • Service Desk Analyst

    Dec 2017 - Jan 2019