Paula Mateos De Bazin

Experience

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  Hilton Worldwide

  Jan 2008 - Jan 2010

  Senior Supervisor Food & Beverage Hilton Santo Domingo

  • Oversaw general service and operations, menus and evaluations from Hilton International.• Successfully led staff into productive working practices and managed daily tasks and issues. • Organize Food & Beverage Department meetings, staff schedules and evaluations.• Ensure that service in restaurants & bars is carried out according to standards.

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  UNDP Dominican Republic

  Jan 2010 - Jan 2010

  Business Consultant

  United Nations Development ProgrammeProyect PNUD-IDAC70057• Provided technical assistance to the Dominican Civil Aviation Institute (IDAC) in the installation of a new kitchen area while delivering a complete report of the operations and recommendations. • Recommended equipment, points of purchase and advised on required space and personnel.

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  Centro Cuesta Nacional

  Aug 2010 - Apr 2016

  Administrative - Sales Manager

  La Bodega de Manuel Gonzalez Cuesta• Maintained business relationships with current and potential clients to incentivize business loyalty.• Designed employee incentive plans and benefits to promote sales target achievements. • Organized client’s data and records, managed accounts receivable, VIP, and Key Accounts.• Responsible for meeting sales targets through effective inventory planning and budgeting.• Supervise all operations, personnel training, and hiring, as well as sales and reporting. Show less

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  Krafty - Customized Items & Gift Store

  May 2016 - May 2020

  • Developed business strategies to increase sales and optimize the store’s profitability.• Managed accounting, budgeting and recording to ensure legal compliance to national regulations. • Handle marketing and advertising of the store’s goods and services to promote sales and increase customer base.• Supervise and train business employees to guarantee customer satisfaction and order and services completion.

  • Manager Punta Cana

    Apr 2019 - May 2020

  • Manager - Haiti

    May 2016 - Dec 2019
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  REBO S.A.

  Oct 2016 - Jan 2017

  Business Consultant

  • Conducted field visits to hotels and restaurants to promote services and encourage new business. • Proposed strategies, materials and recommendations to maximize inventory sales. • Assessed staff’s areas of improvement and trained over 20 employees to improve customer service.• Created a new wines and spirits list based on financial and market analysis while managing brand portfolio renewal.

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  Haitian Nomad

  Jan 2019 - now

  Concierge and Travel Ambassador

  • Conduct budget planning, expense reporting and financial management of all trips.• Recruit, interview and evaluate new brand Ambassadors.• Plan travel experiences for attendees including destination research, lodging, travel arrangements, and excursions.• Provide concierge services for travelers, including the arrangement of immigration documents, food planning, and restrictions, arrival and departure, booking unique customized experiences, and adjust trips to the traveler’s needs.• Engage with the travelers to customize their trip to guarantee a unique experience, serve as a translator, liaise with service providers and take care of any arrangements as needed for the traveler. Show less

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  Ulloa & Sanchez Home Management

  Dec 2019 - Jun 2020

  Property Supervisor

  • Recruited, trained, and mentored staff to develop a pleasant and effective work environment.• Managed projects and tasks, including the physical maintenance of the properties, emergency repairs, and upkeep.• Provided concierge services to rental clients. Anticipated guests' needs to provide an exceptional guest experience. Act as a liaison between guests, travel excursions, reservations, and services as necessary.

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  U.S. Department of State

  Nov 2020 - now

  • Recruit and supervise the household staff, including training, time, and attendance. Organize the staff schedule to ensure all duties and tasks are clearly defined, vacations, administrative tasks and time off scheduled, and tasks fairly distributed to meet the Chief of Mission’s needs. • Oversee the planning, purchase, and storage of goods and services in compliance with the Embassy’s standards.• Responsible for budget control, preparation of official vouchers documenting expenses, and account for all official funds provided adhering to government regulations. • Plan and coordinate all representational events including scheduling, menus, guest lists, security, seating arrangements, and catering services in coordination with the Embassy’s protocol office.• Liaise with the General Services Office (GSO) and Facilities Management Office to arrange necessary maintenance, repair, or service to upkeep the residence.• Provide personalized advice, suggestions, and planning for the Chief of Mission’s activities as required to facilitate decision-making and arrangement of personal activities.• Maintain and safeguard the residence’s standards regarding strict confidentiality, security, and safety to host VIP contacts and guests. Responsible for coordinating access to the residence and security detail needs. Show less

  • Human Resources Specialist

    Oct 2024 - now

  • House Manager Deputy Chief of Mission Residence Patricia Aguilera - USA Embassy DR

    Jul 2023 - Oct 2024

  • House Manager Chief of Mission Residence Isiaah Parnell - USA Embassy in DR

    Feb 2023 - Sept 2023

  • House Manager Deputy Chief of Mission Residence Robert W. Thomas - USA Embassy DR

    Nov 2020 - Feb 2023