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Andrew King

Andrew King

Team Manager

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location of Andrew KingGreater Preston Area

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  • Timeline

  • About me

    Team Manager at Team Knowhow Remote Ops

  • Education

    • University of Central Lancashire

      2005 - 2009
      Bachelor's degree Computer Systems Networking and Telecommunications

  • Experience

    • Geek Squad UK

      -
      Team Manager

    • Xtreme Entertainment

      Jan 2009 - now
      Director

    • WEC Group Ltd

      Nov 2010 - Jun 2011
      IT Technician

    • Team Knowhow

      Jun 2017 - now
      Team Manager

      I manage a team of 14 'On Call Experts' who work over the phone to support our clients with any and all technology products.My Responsibilities include:Quality assurance of recorded technical callsService Level managementTimely coaching and feedback to support and develop members of the teamPDR/PDPAttendance/Absence managementInvestigation/Disciplinary case handlingDevelopment of new internal processes and systems to maximize efficiency and optimize work flow in the department Show less

  • Licenses & Certifications

    • Bachelor of Science in Computer networking

      UClan