Iryna Kandakova

Experience

• 

  General education school № 38

  Sept 2010 - May 2011

  Teacher of the English language and literature

  1) English teaching;2) Classroom management.

• 

  Gymnasium №2

  Aug 2011 - Aug 2013

  Teacher of the English language and literature

  1) English teaching;2) Classroom management.

• 

  СООО «БелИмортМех»

  Oct 2013 - Apr 2014

  Administrative Assistant

  1) Development, organization and holding of shows;2) Interviewing and selection of models;3) The establishment of employment contracts for the period of participation in the shows;4) Advertising management;5) Business trips coordination.

• 

  Metropol Hotel

  May 2014 - Sept 2014

  Front Desk Receptionist

  1) Checking in/out the guests;2) Booking;3) Operations with cash/credit cards;4) Filling in migration cards;5) Travel management;6) Personnel management, conflicts resolution.

• 

  Crowne Plaza® Minsk an IHG® Hotel

  Oct 2014 - Sept 2019

  1) Personnel management, conflicts resolution;2) Work with incoming correspondence; 3) Customer's visit organization;4) Travel management;5) Carrying out the daily activities of General Manager;6) Interviewing & hiring the candidates. 1) Checking in/out the guests;2) Booking;3) Operations with cash/credit cards;4) Filling in migration cards;5) Crediting Welcome Amenities for VIP guests;6) Membership drive in hotel's loyalty program IHG;7) Working with incoming correspondence.

  • Concierge

    Oct 2015 - Sept 2019

  • Front Desk Receptionist

    Oct 2014 - Oct 2015
• 

  EPAM Systems

  Mar 2020 - now

  Roles:• Head of Operations Unit (35 ppl)• Operations Manager at Sephora US project. Domain: beauty & cosmetics retail. Project headcount: 180 ppl • Global Assessment Committee Head Main responsibilities at Operations Unit:• Unit management• Resource management• Compensation management• Interviewing & hiring• Bench management• Conducting 1-1 meetings• Global assessment process ownership• Conflict solving• Professional development planning• Building strategy on Unit expansion• Knowledge sharing• Onboarding & adaptationMain responsibilities at Sephora US project:• Contract & finance management• CRM management• Intake management• Staffing hygiene • On/offboarding management• Event coordination• Ensuring alignment with business goals • Project performance monitoring Show less Roles: • Co-head of Operations Unit (40 ppl)• Operations Manager at AstraZeneca project. Domain: pharmaceutical and biotechnology.Responsibilities at Operations Unit:• Resource management• Interviewing & hiring• Global Assessment process establishment• Conflict solving• Professional development planning• Building strategy on Unit expansionResponsibilities at AstraZeneca project:C&F management:• Contract workflow process establishment • Contract status & budget tracking• Managing contracts in Client system• Facilitation of ceremonies on C&F data (status call, CRM review, forecast)• Roster process ownership• Deal approval process coordinationIntake management• Intake process implementation• Intake board creation & supervision • Meeting facilitation Project level on/offboarding• Onboarding Guide creation • Owning e2e process of newcomer's onboarding to the project• Team support• Managing internal client’s systems • Onboarding module creation• Asset management assistance• Coordination of Background checks • Owning e2e process of formal Offboarding • Farewell letter implementation and automation • Offboarding survey implementation and automation Staffing management• Work with Staffing desk tool: projects creation, conversion & closure, positions creation• Performing actions required to remove positions from the list of blockers (Revenue leakage, overdue positions, quality description)• Related communication with Staffing Coordinators and Practices• e2e interview process managementTravel Management• Establishment of Travel process at the project (travel guide, calendars) • Coordination of Business Trips • Cost estimations, logistic managementEvent coordination:• Preparation and facilitation of: Client QBRs, project Townhalls• Coordination of project events Ongoing activities:• Document management• Recognition program implementation • CSAT management• ADP implementation• BCP management• Project audit assistance Show less Role: Operations Manager at BCD Travel project.Domain: corporate travel management.Responsibilities:C&F management:• Contract workflow process establishment • Contract tracking (Excel/CRM)• Managing contracts in Client system• Budget tracking• Finance process execution (timesheets review, consumption/reconciliation data review)• Facilitation of ceremonies on C&F data (status call, CRM review, actuals costs review, forecast)• Roster process ownership (preparation, maintenance, approval)• Deal approval process coordination• Participation in RFPProject level on/offboarding• Owning e2e process of newcomer's onboarding to the project• Team support• Managing onboarding process in internal Client systems• Onboarding module creation• Asset management assistance• Coordination of Background checks • Owning e2e process of formal Offboarding • Farewell letter implementation and automation • Offboarding survey implementation and automation Staffing management• Work with Staffing desk tool: opportunities creation, projects conversion & closure, positions creation• Performing actions required to remove positions from the list of blockers (Revenue leakage, overdue positions, quality description)• Related communication with Staffing Coordinators and Practices• e2e interview process managementTravel Management• Establishment of Travel process at the project (travel guide, calendars) • Coordination of Business Trips • Cost estimations, logistic managementEvent coordination:• Preparation and facilitation of: Client QBRs, project Townhalls• Coordination of project events Ongoing activities:• Document management• Recognition program implementation and maintenance• Customer Satisfaction survey assistance• News digest implementation and maintenance• Delivery Central hygiene• DL management• ADP support• BCP management• Project audit assistance• Account KB space restructure and maintenance Show less Role: Project Administrator at Schneider Electric project. Domain: e-Commerce.Responsibilities:C&F management:• Daily communication with AM and DM• Definition of scope and resource plan with the Customer• SOW preparation, submission for signature in DocuSign• Preparation of financial documentation for the Customer• Budget control: keeping an eye on costs of work activities• Tracking change requests and their impact on timelines and budgetContractor’s On/Off-boarding:• Team Management• Owning E2E process of formal on-boarding• Managing Internal Client's systems, access trackers• Account level on-boarding guide creation and maintenanceTravel management:• BT coordination for account employees• Customer offshore visit coordination• Formal/informal events coordinationStaffing:• Staffing Desk management• Technical/client interview setup• Daily/weekly/on demand staffing trends reports• Roles and rates alignmentIntake management:• Intake process implementation and coordination• Intake Jira board creation and maintenance• Meetings facilitation, prep of MFUs Show less

  • Head of Operations Unit

    Apr 2024 - now

  • Co-head of Operations Unit

    Dec 2022 - Apr 2024

  • Senior Project Administrator

    Aug 2021 - Dec 2022

  • Project Administrator

    Mar 2020 - Aug 2021