Vincent Ranthitong

Experience

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  Department of Social Development

  May 2013 - Jun 2014

  Desktop Support Technician

  Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Works with Help Desk and Network Operations staff to resolve problems received from clients. Ensure desktop computers interconnect seamlessly with file and e-mail servers.Work with procurement staff to purchase hardware and software. Assist in maintaining LAN/WAN records and telephone systems cable.

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  ComputerInk and Media Solution

  Aug 2014 - Nov 2016

  IT Technician

  1. Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications2. Maintain the peripherals, such as printers, that are connected to the network.3. Monitors, plans, and coordinates the distribution of client/server software and service packs4. Perform on-site and remote technical support5. Assist in the organization and inventory of all hardware and software resources6. Creates and maintains good technical documentation.7. Provide network and desktop support to remote users8. Installs and tests computers and related network hardware in a LAN/WAN environment9. Liaising and communicating with external support company10. Induct and train new staff on the computer systems and company policies11. Logging IT problems and resolutions12. User administration (setup and maintaining account)13. Quickly arrange repair for hardware in occasion of hardware failure14. Update system as soon as new version of OS and application software is released15. Assist users to diagnose and solve their problems.16. Identify areas of operation that need upgraded equipment such as Computer, Drop Cables (UTP), fiber optic cables, Hub, Switch, etc…17. Train users in use of equipment Show less

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  Emid

  Dec 2016 - Apr 2020

  Server Engineer

   Ensuring Server infrastructure of various clients are maintained and always available. Daily monitoring, problem solving, and optimization of Exchange servers. Implementing and troubleshooting Microsoft Windows technologies including Windows Server, IIS, Active Directory, Exchange, WSUS. Installations, configuration and maintenance of VMware environment. Installing, configuring and maintenance of Veeam backup and replication, Backup Exec backup software. Knowledge of LTO backup devices. 24/7 support of production server services to ensure 24/7 availability (Standby). MS System support and Microsoft application administration Performance monitoring, reporting and tuning of server environment. Design, Installation and maintenance of servers and client environments according to best practice Ensure systems are secure and perform all relevant patches, hotfixes and upgrades. Security and access control on servers and VMware environment Provision of support and assistance to server team in the design, development, testing, tuning and implementation client solutions Implementing appropriate solutions in order to achieve 100% uptime. Providing fellow Microsoft Server and Linux administrators with technical support and guidance. Conduct regular internal/external and PCI audits of systems. Communicate internal and external call status. Conduct research on new technology, optimization and alternative technologies. Continuous investigation into application of best practices and enhancements of the environments Ensuring the adherence to processes and procedures Show less

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  Dimension Data

  May 2020 - Oct 2022

  MS Server Engineer

   Managing and Maintaining virtualized Servers on VMware vSphere in an enterprise environment. Managing and Maintaining SAN storage (Dell and Synology). Managing Backups and Disaster Recovery solutions (Veeam B&R). Performing operating system (Windows Server 2008/2012/2016) and software application installation, patching, and upgrades. Basic SQL Server 2012/2014/2016 maintenance (installation, patching and configuring maintenance tasks) Administrating Active Directory, DNS, Group Policy creation and enforcements (multi-domain environment) Run regular preventative maintenance and morning checks Integrating software applications with AD (LDAP services) Documents processes that are aligned with the server infrastructure Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA. Identify, Investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution An escalation point for associate engineers, provided guidance and coaching. Design guideline documents for associate engineers Technical lead for IT hardware refreshment projects (servers, storage, printers) Execute changes with clear identification of risks and mitigation plans captured into the change record Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals Show less