Hajra Babariya

Experience

• 

  Co-op

  Jul 2006 - Aug 2007

  Service Delivery Manager

  • Responsible for reporting regular scheduled activates within the pensions department, including daily, weekly and quarterly reporting.• Maintaining the accuracy and completeness of data within the pensions databases across the Co-operative Group. Involved cross referencing multiple databases which were often not compatible.• Managing relationships with third party corporate clients to ensure our set service level agreements (SLA’s) were always achieved, SLA’s focussed on both time critical information being provided and the data integrity of the information provided.• Project management, systems and process documentation, including systems testing. This involved working with and across various departments within the Co-operative Group challenging and improving existing systems / processes.• Developing / documenting and implementing more efficient systems and processes for routine and scheduled operational reporting across the pensions department.• Active member of a business development group responsible for suggesting and developing improvements to current processes and procedures. Show less

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  AXA

  Sept 2008 - Sept 2011

  Business Project Lead

  • Project planning – developing and maintaining a detailed project plan• Leading the project team• Reporting and managing issues and responsible for escalating where necessary• Working with the team to ensure business goals were being met• Managing project progress and reporting to senior management on a weekly basis• Providing regular status reports and updates to project sponsors• Delivering projects using waterfall and agile methodology depending on the client’s needs and requirements Show less

• 

  BPP University

  Sept 2018 - now

  • Manage the training, supervision, operational and administrative support of student representatives and relevant staff. • Develop effective systems, procedures, databases and websites to encourage participations and maintain accurate records. • Work in conjunction with BPP University Students’ Association to actively and effectively promote Student Representatives and develop strong and effective relationships with all stakeholders. • Lead on national activities for the National Student Survey (NSS) and other regulatory returns including the Graduate Outcomes Survey. • Organise Focus Groups as and when necessary and report to senior leadership and various boards and committees on findings. Show less

  • Director of Education Services

    Aug 2023 - now

  • Group Head of Student Affairs

    Jan 2022 - Aug 2023

  • Group Head of Student Experience

    Jan 2021 - Jan 2022

  • Head of BPP Students' Association

    Sept 2020 - Dec 2020

  • Student Voice Manager

    Sept 2018 - Aug 2020